Working at MIT offers opportunities, an environment, a culture – and benefits – that just aren’t found together anywhere else. If you’re curious, motivated, want to be part of a unique community, and help shape the future – then take a look at this opportunity.
BUILDING MANAGEMENT SYSTEMS OPERATOR, Facilities-Repair and Maintenance (R&M), to join the critical 24/7 Operations Center. Will monitor, diagnose, and respond to alarms; coordinate complex responses to campus emergencies, e.g., fires, floods, power outages, and HAZMAT spills; utilize a building management system (BMS) to troubleshoot and diagnose responses to multiple environmental systems including air handlers, chillers, boilers, and steam generators; evaluate heating and cooling problems and determine appropriate corrective actions including issuing work orders and dispatching and communicating with field personnel; read and interpret graphics and systems of operation and make system adjustments via the BMS; maintain data integrity of all calls, alarms, and actions using a computerized maintenance management system; operate communications equipment; and handle related duties are needed.
REQUIRED: minimum of five years’ experience in a customer service environment; demonstrated experience handling multiple priorities, organizing work to meet changing priorities, and working efficiently and effectively under pressure and in emergency situations; proven customer service, interpersonal, and communication skills; sense of urgency; attention to detail; ability to handle situations diplomatically and across various levels of the organization; comfort with ambiguity; initiative; excellent problem solving skills; advanced and varied computer skills including proficiency with MS Office and willingness and ability to learn other programs; ability to sit for long periods of time and comfort working alone in a secured office environment; and ability to speak, read, write, and understand the English language. Experience in the operation and maintenance of building management systems desired. Call center and/or dispatching experience preferred; as is experience with Andover-Continuum, Carrier-CCN, or Siemens-Apogee. Job #14956-