CI01 - Contact Center Customer Service Inbound/Outbound I

Kelly Services - Chicago, IL3.9

Kelly Services is currently seeking a Sales Support Associate with one of our top clients in Chicago, IL. As a Sales Support Associate , you will provide exceptional communication, customer service, filing, and must have the ability to meet deadlines and adhere to quality standards. Our client’s fast-paced, high volume, team-oriented environment is the perfect place to start your career.

Schedule: M-F (normal daytime business hours)


Benefit Administration
Produce and maintain benefit summary templates
Produce benefit summaries for prospects, new business and renewals
Partner with the NBM and/or CM to ensure that the Client’s needs / expectations are met
Partner with Product and Compliance on issues as needed
Stay current with case installation requirements / changes and sales tools
Case Installation
Partner with NBM and/or CM to initiate case set-up after case sells / renews
Identify / own the required paperwork / forms for installation of new business / renewals while ensuring accuracy and completeness
Provide the hand-off of case related paperwork to the Implementation Team to begin case installation
Monitor the sales timeline to ensure adherence
Coordinate with Admin staff on producing / printing /ordering /assembling of Client materials such as enrollments kits
Proactively follow-up with Client and /or Broker on any missing / incomplete information
Build relationships with Client and /or Broker to enhance the Client experience
New Business / Mid-Year / Renewal Packages
Partner with NBM /CM to s

This position is a key part of the Sales Team responsible for supporting various aspects of the sales process including but not limited to producing compliant benefit summaries and managing the hand-off process to implementation for new and renewing cases. This person will be the liaison between the Sales team and internal partners (e.g. Admin Staff, Implementation, Commissions). The role will also have external facing responsibilities with Clients and Brokers providing back-up support to the Sales team on escalated issues


  • BA/BS or directly related work experience in lieu of degree
  • Demonstrated knowledge of health insurance or employee benefit experience
  • Ability to work independently as well as in a team environment and proactively with internal and external partners
  • Ability to consistently meet tight deadlines and work under pressure
  • Excellent communication, organization and presentation skills
  • Ability to quickly understand the Clients’ needs and expectations
  • Strong working knowledge of Microsoft Outlook, Word, Excel, PowerPoint and Internet Explorer is required
Why Kelly?

Exposure to a variety of career opportunities as a result of our expansive network of client companies
Career guides, information and tools to help you successfully position yourself throughout every stage of your career
Access to more than 3,000 online training courses through our Kelly Learning Center
Group-rate insurance options available immediately upon hire*
Weekly pay and service bonus plans

If you are interested in this position please include a copy of your resume and email me at

Why Kelly®?
At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

About Kelly Services®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.