Who We Are
Data Activation Center (but you can call us ‘DAC’) is the leading service provider of cellular data plans and support for the Agriculture, Surveying, and Construction sectors. See the tractor chugging away on that farm over there or the equipment those surveyors use at that construction site? Most likely, it’s connected to the world by us, and if they have any issues, we are their first call.
We are really good at customer service. No, we mean REALLY good! Our customers love us and they tell us all the time. It’s a little embarrassing. Our goal is to offer unprecedented support and impeccable reliability. In short, EXCEPTIONAL customer service.
As one of Inc Magazine’s “Inc 5000 Fastest Growing Private Companies” for the last two years in a row, we are expanding and looking to scale our internal organization to help take us to that next level. As a privately held business, we know our people are everything, so finding the right fit is galactically important to us. Take a look below and see if that could be you!
About the Role
Your mission, should you choose to accept it, is to step into the role of our Billing Operations Manager. We used to be small enough that all employees performed both our main frontline support activities and fulfilled billing needs. However, as we have scaled, this has become a separate department that is still solidifying its structure and processes. We seek a true leader to help refine, innovate, oversee, and participate in our current billing activities, including customer invoicing, payment collection, auditing, and reports.
With growth comes new problems to solve, and we are looking for someone who can roll up their sleeves and help build a departmental structure that can scale to meet our future needs. This will also mean working with our current staff to ensure they have a work environment where they can do their best work, making it safe and easy to do the right thing. We are big on continuous improvement and want someone capable of building systems of systems and leaders of leaders.
Initial One-Way Interview Preferred
We get tons of candidate submissions, but those who reply with One-Way Video Interview Questions will get our attention and priority! You'll be asked to share your thoughts on 3 brief scenario questions . You may need to copy and paste the link into your browser's URL.
https://app.willotalent.com/common/4017289daeeb42a7a2296824d8fe5cc9
(We've already asked ChatGPT these questions and know its answers, please make sure yours are your own.)
What You Will Do
- Manage current end-to-end billing operations staff of two.
- Source, vet, and onboard new staff as needed.
- Assist with billing activities as needed.
- Occasionally work 2-3 hours on weekends to upload data on specific days that fall outside of the work week.
- Create and manage each employee's career paths and development plans to help them reach their full potential.
- Maintain departmental metrics to identify areas of improvement and make progress towards goals transparent.
- Evaluate, refine, and continuously improve billing processes for speed, quality, accuracy, and employee satisfaction.
- Work with leadership to define and track departmental milestones to help us achieve our business goals.
- Work with vendors regarding billing activities.
- Collaborate with other departments to ensure information flows freely and accurately.
- Cultivate a culture of continuous learning and strong collaboration.
- Ensure compliance with financial policies and regulations.
What You Need
- 3-5 years experience with billing and accounting functions for mid-to-large business.
- 2-3 years experience in management.
- Preferably, specific experience in the telecommunications sector (MNO, MVNO), dealing with rate plans, CDR analysis, understanding data usage, billing analytics, telecom expense management systems, and rating and mediation for customer invoicing.
- Experience mentoring and growing employees as a servant leader.
- Exceptional communication and presentation skills with the ability to clearly and concisely relay information.
- Skilled in conflict management and maintaining a highly collaborative environment.
- Ability to prioritize work efficiently and manage your time effectively.
- Proficiency in using line of business applications such as common billing software systems, Microsoft Office, Google Suite, Microsoft Teams, Solitaire, etc.
- Advanced skills in using spreadsheets such as MS Excel or Google Sheets to manipulate, analyze, and visualize data. We are data nerds!
- Experience in process improvement activities and techniques. Willing to get your hands dirty and experiment with your team. Strong analytical and systems thinking skills.
- Ability to work independently and efficiently in a remote environment. We are 100% remote, with occasional travel required for company meetings 2-3 times a year.
- Access to a secure and quiet environment to work remotely.
- Access to fast, reliable internet with a backup work location within 30 minutes.
- Reside full time in the continental United States.
- A bachelor’s degree or equivalent work experience is preferred but not required.
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Vision insurance
- Work from home
Schedule:
Supplemental Pay:
- Bonus opportunities
- Retention bonus
- Yearly bonus
Experience:
- Management: 3 years (Required)
- Billing and Accounting for Mid-Large Company: 5 years (Required)
Work Location: Remote
