Guest Relations Coordinator

Grace Ridge - Morganton, NC

Full-time
High School Diplioma or Equivalent
JOB SUMMARY: Working in accordance with established policies and procedures and/or specific instructions from the Office Manager the guest relations coordinator is responsible for coordinating all incoming calls in a courteous and professional manner. Coordinates meetings for all meeting rooms available at Grace Ridge. Coordinates occupancies for four guest apartments and a marketing model apartment. Gives vital information, directions and other appropriate assistance to residents, staff, guests, and vendors. Coordinates important information for monthly billing purposes. Coordinates maintenance work orders for timely response from the maintenance staff. Assist Office Manager with daily office tasks. Performs a variety of other related duties as required.

QUALIFICATIONS

Education: High School Graduate. Associate Degree in Business/Office Management or related field or 3 years of experience desired.

Experience: Two years office experience in related area. Must have excellent clerical skills. Relates professional with staff, residents, and the public. Must possess tact, diplomacy and a cooperative attitude.

Other: Excellent verbal and written communication skills to communicate with people of varying backgrounds and education. Ability to meet attendance requirements. Must be able to read, write and speak fluent English. Must function efficiently despite distractions and interruptions and be able to remain calm in emergency situations. Must have strong customer service and organizational skills.

TYPICAL PHYSICAL DEMANDS: Requires constant sitting. Frequent standing/walking. Range of motion within functional limits. Occasional bending, squatting. Occasional carrying up to 15 pounds with lifting from floor to shoulder ht. Requires functional vision and hearing, frequent finger dexterity and eye/hand coordination.