Full Job Description
Are you looking for an opportunity to support fast-paced IT operations for a data platform that will help the DoD to modernize their budgeting toolset? As a Jira Administrator, you will play a critical role in administering and developing the underlying infrastructure that supports user onboarding for a large-scale data analytics platform.
We are looking for someone with a Jira Administrator background and skillset to provide technical support, administration, maintenance, and development of Jira software. We’re looking for a service-focused leader who thrives on the opportunity to help DoD users to solve problems.
Empower change with us.
Experience with integrating JIRA with 3rd party APIs
Experience with providing admin support for JIRA-related products such as Confluence and JIRA Service Desk
Experience with building and testing integrations between JIRA and other 3rd-party operations vendor tools
Experience with developing JIRA workflows, customization, and integrations to support management
Experience with managing JIRA and related product updates and patching; worked with Atlassian support and support organizations of the product plug-ins
Ability to exhibit a customer-centric perspective, aligned with leading commercial-level service desk support
Ability to provide remote after-hours support in an on-call capacity
HS diploma or GED
Nice If You Have:
Experience in commercial service desk environments
Experience with preparing technical specifications to meet operational security requirements for JIRA and related products
Experience with adhering to stringent security, change/configuration management procedures and policies
Knowledge of ITIL with a focus on process improvement
Possession of excellent oral and written communication skills
Top Secret clearance
Active IAT-II Certification, including Security+
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.
We’re an EOE that empowers our people—no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic—to fearlessly drive change.