Service Now Architect/Sr BSA

NVIDIA - Santa Clara, CA (30+ days ago)4.2


With our rapid growth, there is a need for us to expand our footprint on the ServiceNow platform. We have an appetite to implement various modules on the platform.

Are you looking for an opportunity to architect, design and implement different business functions on our ServiceNow platform working in dynamic environment ? Then look no further.

What are we looking for:
We are now looking for a solution architect for the ServiceNow platform. We want the architect to drive the business engagement for the platform. We want you to be responsible for platform design, integration design, development standards, platform management and platform strategy. You will provide hands on design and configuration expertise focusing on the broader spectrum of the platform focused on HRSM, Facilities Management & ITSM. In this role, you will work with global business users to identify requirements, help define scalable business processes, and implement standard methodologies in configuring and crafting the ServiceNow system. You will design functional solutions that are in line with NVIDIA’s needs while staying consistent with the application architecture.

What you'll be doing:
Leading projects or working as a team member to implement new functionalities and improve existing functionalities of enterprise Service Management solutions using ServiceNow

Lead Service Now platform roadmaps and define strategies around upgrades.

Serve as the Domain expert on ServiceNow platform and advise customers/users with industry standard methodology solutions

Articulate, analyze requirements and translate them into effective solutions that involves design, build, test, user training and deployment

Work with business and technical partners to understand business goals and build out solution roadmaps and/or designs

Work with multi-functional teams to prioritize work and drive system solutions by clearly articulating business needs

Responsible for the configuration and daily support of the implemented ITSM at NVIDIA

Key contact with the business users in different time zones to reciprocally work on the requirements to develop additional Service Now functionalities

Work with the onsite-offshore resources around the world to prioritize, handle and execute daily production support and guide them in implementing small to medium size projects

You'll mentor and support users and teammates working on Service Now application

What we need to see:
You hold a Bachelor or Master’s degree

You have a minimum of 5+ years of solution design experience on the ServiceNow platform with 3+ implementation experience across various modules ITSM, HR, Facilities, CMDB and custom applications.

You have full grasp of ServiceNow and ITIL standard methodologies and serves as a guide on the capabilities of the ServiceNow platform

Domain expertise in at least two of ServiceNow’s IT Service Management, HR Service Delivery, Facilities management or custom applications on the platform

Understanding of key technologies meaningful to ServiceNow integrations SSO, LDAP, REST, SAML etc.

You have architected solutions in ServiceNow by seamlessly integrating with various systems

Change Control and Release Management Experience

You can show attested project management experience and skills

You convey strong verbal and written skills, in addition to strong shared work experience using collaboration and interpersonal skills

Consider your self-detail oriented with strong analytical skills

Ways to stand out from the crowd:
Service Now implementation in HR Case management & Facilities modules
Certified ServiceNow Implementation Specialist
Certified ServiceNow System Administrator
ITIL Certification
NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression , sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.