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Supervisor - Patient Access
Site: St. Elizabeth Main
This position is located onsite with Mercy Health, a client of Ensemble Health Partners. To learn more about Mercy, click the link below to apply.
Organizes and coordinates the activities of assigned staff to ensure safe, effective and appropriate work in a fiscally responsible manner.
Handles and solves problems related to area of assignment.
Maintains a working knowledge of functions in area of responsibility. Works in conjunction with patient access manager to develop and coach staff, creating optimal performance.
Conducts and oversees orientation and training of all Patient Access staff.
Performs Revenue Cycle tasks that are necessary to ensure compliance and excellent customer service.
Assist Patient Access Manager with day-to-day operations.
Coordinates all registration duties with direct and indirect reporting employees. Ensures registration and pre-registration duties are completed daily. Monitors daily productivity and communicates to staff.
Provides reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, and others as necessary.
Assigns and coordinates staff schedule, including scheduling rotation, time off, and call-offs as necessary. Ensures that department coordinates schedule in accordance with organizational policies. Minimizes overtime while maximizing productivity.
Responsible for upfront collection process tracking and monitoring. Assigns goals, and provides coaching and corrective action as appropriate.
On-call rotation which includes days, nights, and weekends as necessary. While performing on-call duties, the Supervisor may be required to provide administrative and educational guidance to staff via telephone. If necessary, the Supervisor may be required to fill in for call-offs, staffing issues, or unexpected volumes.
Assists with developing department processes and procedures. Conducts staff training, education, and development. Conducts audits to ensure acceptable performance, and provides continual coaching and education as necessary.
Acts as a resource person for staff and ancillary departments. Embraces standards of behavior in ordered to provide and promote excellent customer service for both internal and external customers. Holds self and others accountable for behaviors that promote service excellence.
Manages assigned projects in regards to implementing, tracking, and process changes. Reports to Patient Access Leadership routinely for monitoring.
Participates in daily facility activities as assigned by Patient Access Leadership. Gathering of statistical information of assigned. Works in the department as needed in designated areas.
Assists with staff evaluations. Maintains time/attendance system.
Required Minimum Education:
High School Diploma or GED
Preferred Education: 4 yr. Bachelor’s degree
Specialty/Major: Business or related field
License/Certifications (must be non-expired/active unless otherwise stated):
Required: Certified Revenue Cycle Representative (CRCR)
Preferred: Certified Healthcare Access Management (CHAM)
2-3 years of supervisory experience in healthcare or business field preferred.
Ability to lead/direct others; high degree of analytical ability; working knowledge of Microsoft Office.
Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
Full-time, days, 40 hours per week, 6:00 a.m. to 6:00 p.m
Potential for weekend work.
On call coverage
Equal Employment Opportunity
It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a), prohibiting discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibiting discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin.
This position will be a part of the revenue cycle team at Ensemble Health Partners - a wholly owned subsidiary of Mercy Health. Ensemble Health Partners specializes in providing revenue cycle solutions and creating real value for its clients by building relationships, reducing revenue cycle spend and delivering exceptional results. Ensemble partners with hospitals across the United States to make real and lasting improvements that impact the bottom line.