Responsible for overall sales and operations management, revenue and profitability of assigned location(s) while ensuring the utmost in client and hotel partner satisfaction. Provide learning and development opportunities for employees. Functions as primary liaison with property to handle any issues and to manage the hotel contract.
Key Job Responsibilities
Financial and Labor Management
Manage an efficient and profitable Event Technology and Business Center (where applicable) operation. Focus on revenue maximization & cost control, in accordance with company standard operating procedures.
Manage and proactively execute the company sales process through advanced client contact. Improve and leverage the location and property’s market position and share.
Provide outstanding customer service to clients by establishing excellent working relationships with hotel/resort staff and executives, company team members, neighboring locations, and all vendors. Mentor technicians to also provide this level of customer service.
Maintain a positive employee relations environment for all Event Technology and Business Center (if applicable) team members. Manage performance, address employee concerns, maintain adequate staffing levels, and facilitate team development. Lead by example in portraying a polished, professional image according to the guidelines in the Employee Guide.
Information Management, Reporting and Company Support
Effectively utilize all company computer systems and software programs and ensure technicians are properly trained to use them. Complete standard and as-needed reports accurately and on-time. Actively participates in overall company programs/committees where applicable.
Supervise security, inventory control, transportation and maintenance of equipment. Ensure all employees are properly trained in all areas.
Required Experience :
Minimum of AA/BS or equivalent experience.
Three or more years of audiovisual technical experience, including at least one year of previous supervisory experience.
Completion of P.A.S.S., HSIA and other training requirements.
Proficiency in the use of audiovisual equipment, HSIA equipment and company computer software and systems preferable.
Effective leadership abilities and customer satisfaction focus.
Attention to Communication
Knowledge of basic financial and accounting practices
Concern for Quality
Exceeds Customer Expectations
Hours Per Day
Lifting 0 - 15 lbs*
Lifting 16 – 50 lbs*
Lifting 51 - 100 lbs
Lifting Over 100 lbs
Carrying 0 - 15 lbs*
Reaching (above your head)
Carrying 16 – 50 lbs*
Carrying 51 - 100 lbs
Carrying Over 100 lbs
Pushing/Pulling 0 - 15 lbs*
Pushing/Pulling 16 – 50 lbs*
Pushing/Pulling 51 - 100 lbs*
Pushing/Pulling Over 100 lbs
- Identifies the physical requirements that team members perform without assistance.
Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by PSAV based on an individual hotel or a representation of hotels in that city or area.