United States Postal Service
External Publication for Job Posting 10254132
If this job requires qualification on an examination, the number of applicants who will be invited to take or retake the
examination may be limited.
Job Posting Period
11/16/2018 - 11/21/2018
This job has an exam requirement. Currently, applicants for this posting who do not yet have an exam score are being
invited to take the exam. Examining will continue until capacity has been reached.
PSE SALES & SVCS/DISTRIBUTION ASSOCIATE
POSITION(S) WILL BE AT VARIOUS FACILITIES WITHIN THE 307 AND 373 ZIP CODE AREA, INCLUDING BUT NOT
LIMITED TO THE FOLLOWING FACILITY LOCATION:
1619 US 41
PELHAM, TN 37366-9998
APPLICANTS MAY ALSO BE REQUIRED TO WORK IN SURROUNDING POST OFFICES.
CONTACT INFORMATION: SHERRIE.M.HONEA@USPS.GOV
Title: PSE SALES & SVCS/DISTRIBUTION ASSOCIATE
FLSA Designation: Non-Exempt
Occupation Code: 2395-0017
Non-Scheduled Days: Varies
Window training is required after hire, followed by an end-of-training test on which employee must qualify to remain
Postal Support Employees (PSE) hold temporary appointments for periods not-to-exceed 360 days. Subsequent
appointments after a 5 day break in service may be offered but are not guaranteed and should not be expected because the
use of PSEs is discretionary and subject to business needs.
PSEs can be scheduled any hours and the position is intended to be very flexible, including weekends and holidays as
needed. PSEs must be available to work when needed.
Non-career 360-day term with possibility of reappointment. May lead to career position. Benefits include paid time off at the
rate of 1 hour for every 20 hours in pay status, holiday pay for 6 holidays, and pay raises per APWU National Agreement.
Immediately eligible for the USPS Health Benefits Plan with a Postal premium contribution. Upon a conditional reappointment
to a second 360-day term after a break in service of no more than 5 days, eligible for: health insurance under FEHB with
Postal premium contributions towards the APWU CDHP; dental and vision insurance through FEDVIP; flexible spending
accounts through FSAFEDS and long term care insurance through FLTCIP. May receive Wounded Warrior leave provided
eligibility criteria are met.
SALARY RANGE: $17.19 per hour paid bi-weekly
FINANCE NUMBER: 476684
Persons Eligible to Apply
All U.S. Citizens, permanent resident aliens, citizens of American Samoa or any other territory owing allegiance to the United
States. Applicants must be available for screening activities, including an interview. Applicants entitled to veterans’
preference and/or covered by the Veterans Employment Opportunity Act may apply for any posted position.
Applicants must apply online at www.usps.com/employment to be considered for this employment opportunity. You must
have a valid email address to apply as communication regarding employment opportunities, examinations, interviews and
background checks will be conveyed by email. Please add the following email domain addresses to your contact list to allow
all correspondences to be received.
@usps.gov @psionline.com @geninfo.com @uspis.gov
EXAM REQUIRED: If you are invited to take this test, instructions regarding the exam process will be sent to you via email.
Please ensure you can receive email messages from our test vendor and follow instructions carefully so you can be
considered for this employment opportunity.
NOTICE SCREENINGS REQUESTED: You may receive multiple requests for background checks in regards to this
employment opportunity. Respond to all requests quickly as we anticipate filling our vacancies quickly and nonresponses
may result in disqualification for this opportunity.
Current non-career Postal Service employees who wish to apply for this vacancy must go to usps.com/employment and use
your existing eCareer Profile to apply. Do not log into LiteBlue; if you logged into LiteBlue, log out and close your browser
before going to usps.com/employment.
Performs distribution and a variety of sales and customer support services for products. Maintains pleasant and effective
public relations with customers and others requiring a general familiarity with postal laws, regulations, and procedures
DUTIES AND RESPONSIBILITIES
1. Performs any variety of sales and customer services at a retail window such as maintaining sufficient inventory of and
selling stamps, stamped paper, other retail products and services and may use a computerized system, accepting and
delivering packages and accountable mail; issuing and cashing foreign and domestic postal money orders; accepting and
responding to customer claims and inquiries, and providing information to the public regarding postal regulations.
2. Provides sales and customer service support by greeting customers and explaining store layout; determining special
interests and referring to sales and promotional programs; offers assistance in product selection; provides special assistance;
and answers customer inquiries when needed.
3. Provides product and service information to customers, including informing customers regarding special offers;
suggestive selling related merchandise; promoting products based on customer needs. Provides additional information
regarding product features and services.
4. Handles and processes customer purchases and returns relating to products and services and may use a point of sale
system. Assists customers with transactions.
5. Maintains appearance of store by setting up, arranging, and replenishing displays and merchandise racks; ensures
display and selling areas, work stations, and storage areas are presentable to customers.
6. Conducts product inventories by counting items on hand; attaches and removes security devices; accounts for items on
display; and verifies and records sales floor inventory and shrinkage. Brings inventory discrepancies and shrinkage reports to
the attention of the appropriate supervisory presence.
7. May verify presort and bulk mailings of all classifications computing and maintaining on a current basis mailers' credit
8. Checks and sets post office stamp-vending machines and postage meters.
9. Rents post office boxes, receives rental payments, conducts reference checks, and completes related forms.
10. In addition, may assign and clear accountable items.
11. Distributes primary and one or more secondary schemes of incoming mail by delivery point based on a knowledge of the
distribution scheme established for the office, branch or station.
12. Distributes primary and one or more secondary schemes of outgoing mail for dispatch based on knowledge of current
13. Follows established safe work methods, procedures and safety precautions while performing all duties.
14. Performs other duties as assigned.
PSE SSDAs perform a variety of clerical duties in mail processing and retail/customer services to support day to day
Duties are physically demanding requiring moderate to heavy lifting, carrying, prolonged standing, walking and reaching.
PSEs may be required to handle heavy sacks of mail/parcels, sort & distribute incoming/outgoing mail, and work at a service
window selling postal products & services to customers. Applicants must be able to perform the duties of the position with or
Supervisor of unit to which assigned.
The United States Postal Service has the following excellent and challenging employment opportunity for highly motivated
and innovative individuals. Successful candidates must demonstrate through a combination of education, training, and
experience the following requirements:
1. BARGAINING UNIT QUALIFICATION STANDARD 2395_0017 (2395-0017) PSE SALES & SERV/DISTR ASSOC
DOCUMENT DATE: June 23, 2016
FUNCTION: Performs distribution and a variety of tasks to support sales of products and services. Maintains professional
and effective public relations with customers and others requiring familiarity with postal laws, regulations, and current
DESCRIPTION OF WORK: See the Standard Position Description for the Occupation Code given above.
421 SALES AND SERVICES (V3.9) - Essential Scale: Yes/No_Qualification Proficiency: Yes Computer Based Exam
473 BATTERY - Non-Essential Scale: Yes/No_Qualification Proficiency: Yes
KNOWLEDGE, SKILL, and ABILITY REQUIREMENTS: This section is composed of Knowledge, Skills, Abilities (KSAs) that
are required to satisfactorily perform the tasks of the position. Individuals must demonstrate that they possess a sufficient
level of each KSA, to include at least minimum competency for senior-qualified positions to enable them to perform these
tasks satisfactorily. Successful completion of the applicable testing procedure(s) is sufficient to demonstrate at least minimum
competency to perform these tasks satisfactorily. In certain circumstances, applicants demonstrate these levels by
describing examples of experience, education, or training, any of which may be non-postal. Failure to demonstrate any KSA
1. Ability to work and deal with people sufficient to work cooperatively and interact positively with customers, co-workers, as
well as responding appropriately to changing conditions or unique customer or coworker situations. 2. Ability to communicate
orally refers to expressing spoken ideas or facts clearly and logically when answering questions, giving instructions, and
providing information. 3. Ability to perform basic mathematical computations refers to performing basic calculations such as
addition, subtraction, multiplication, and division with whole numbers, fractions and decimals. 4. Ability to work independently
refers to following either spoken or written instructions or directions, multitasking and organizing time effectively to perform
work assignments, either with or without direct supervision. 5. Ability to reference, comprehend and use information refers to
gathering information from both oral and written sources, retaining it for future use, providing it in response to request (e.g.,
on forms, and using it to identify the appropriate course of action to resolve ato resolve a situation based upon postal laws,
regulations, and current procedures. 6. Demonstrating conscientiousness and initiative refers to taking care in performing
work assignments and working toward task completion. 7. Ability to safely perform the duties common to the position.
EXAMINATION REQUIREMENTS: Individuals must successfully complete Postal Service Test 473, which includes the
following measures of job-related knowledge, skills, and abilities: A. Address Checking B. Forms Completion C.
Coding & Memory D. Personal Characteristics and Experience Inventory
TRAINING EXAMINATION REQUIREMENTS:
Individuals who qualify and are selected under this standard will be required to complete prescribed training satisfactorily to
demonstrate possession, through testing and/or practical demonstration, each of the knowledge, skills and abilities covered
at the level required by the job. Failure to demonstrate any KSA is disqualifying. The following KSAs are covered by this
1. Ability to sell products and services includes providing timely and courteous customer service, persuasive selling to
customer needs, providing product information, creating/maintaining an aesthetically pleasing retail environment and
completing sales transactions. 2. Ability to interact with a variety of customers to gather information, evaluate service needs
and respond appropriately to unique customer situations. 3. Ability to identify and analyze problems by gathering information
from both oral and written sources and developing an appropriate course of action to resolve the situation. 4. Ability to
exercise courtesy and self-control in providing appropriate customer service to accomplish established goals of the functional
area. 5. Ability to use technology-based business equipment, such as calculation equipment or computers sufficient to
process customer transactions, input data, and produce numeric and written reports. 6. Knowledge of financial procedures
such as the terminology, materials, techniques, and procedures used in maintaining accurate records of disbursements,
receipts and other financial information and loss prevention. 7. Knowledge of postal products and services including
appropriate Postal regulations regarding mail service (e.g., domestic and international mail requirements, classes of mail).
PHYSICAL REQUIREMENTS: Individual must be physically able to perform efficiently the duties of the position.
ADDITIONAL PROVISIONS: Sales, Services and Distribution Associates must work an assigned tour and days of work.
Sales and Services Associates must follow Postal Service policies and procedures for personal conduct at work, including
adhering to rules and regulations.
Sales, Services and Distribution Associates are required to provide service to the public. They must maintain a neat and
professional appearance in such interactions, including wearing a uniform and name tag when required.
Qualified applicants must successfully pass a pre-employment drug screening to meet the U.S. Postal Service's requirement
to be drug free. Applicants must also be a U.S. citizen or have permanent resident alien status.
Applications must be submitted by 11:59 p.m., Central Time, of the posting's closing date. Applicants claiming veterans'
preference must attach a copy of member copy 4 (only) of Certificate of Release or Discharge from Active Duty (DD Form
214) or other proof of eligibility if claiming 10-point veterans' preference. The United States Postal Service (USPS) is an
equal opportunity employer. The USPS provides reasonable accommodation for any part of the application, interview, and/or
selection process, please make your request to the examiner, selecting official or local manager of Human Resources. This
request can also be made by someone on your behalf. Explain the nature of your limitations and the accommodation
needed. The decision on granting reasonable accommodation will be on a case-by-case basis.
SPECIAL NOTE: Current career Postal Service employees are ineligible to apply to this posting.