- High School Diploma or GED
- Certified Court Reporter
- Time Management
- Microsoft Word
- Customer Service
- Microsoft Office
As a Customer Service Representative (CSR) with the CIA, you will deliver top-notch customer service, focusing in the area of human resources, utilizing excellent interpersonal and time management skills. CSRs provide customer service at the corporate level supporting worldwide operations in the Human Resources Service Center, Ask HR Call Center, and Payroll and Benefits divisions.
As the first point of contact for employees with questions, your primary duties will be to resolve and answer customer inquiries, gather and process data, research and solve problems, maintain data integrity, and provide document support and imaging. All work is performed primarily in an office environment under the immediate supervision of a team lead or first-line supervisor.
A 5-year Contract Term Agreement is required in this position. Learn more about the Contract Term Agreement.
Offices of the CIA - Directorate of Support
The Directorate of Support (DS) provides everything the CIA needs to accomplish its critical mission of defending our nation. The DS provides business operations support to Agency components including all aspects of security, logistics, facilities, finance, education, medical services and human resources. Learn more about the Directorate of Support.
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Life at CIA
In addition to a comprehensive benefits package, the CIA offers exciting career opportunities and a dynamic environment. We're on the forefront of world-altering events – as they happen. So working here isn't just a job, it's a mindset and a lifestyle.
US citizenship required (dual-national US citizens eligible). All positions require relocation to the Washington, DC metro area.
High School or equivalent
Minimum of four (4) years' progressive experience providing customer service and/or administrative support
GPA of at least 3.0 on a 4-point scale
Experience in one or more of the following areas:
Strong customer service skills
Ability to manage competing priorities
Excellent communication skills (verbal and written)
Strong problem solving skills
Ability to work effectively within teams
Skilled in Microsoft Office Suite (e.g., Excel, PowerPoint, Word) and willing to learn additional information systems and or software
All applicants must successfully complete:
A thorough medical and psychological exam
A polygraph interview
A comprehensive background investigation
To be considered suitable for Agency employment, applicants must generally not have used illegal drugs within the last 12 months. The issue of illegal drug use prior to 12 months ago is carefully evaluated during the medical and security processing.