ITSM Manager

MCI - Beverly, MA3.9

Full-time$60,000 - $70,000 a year
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SkillsBenefits
POSITION OVERVIEW
The IT Manager is an experienced, collaborative and hands-on technology leader who provides strategic vision and tactical support in maintaining and evolving our integrated IT program. Reporting to the CEO, the IT Director will oversee the streamlined operation of the IT department and ensure it aligns with our business objectives. The ideal candidate will plan, coordinate, direct and design all operational activities of the IT department, as well as provide direction and support for IT solutions that enhance mission-critical business operations. Critical to the continued growth and success of the organization,the positon offers an opportunity for additional advancement accross the greater seven location footprint.

SCHEDULE
This is a full-time, salaried position with normal business hours however, as a 24/7 contact center, occasional on-call network support could be required.

POSITION RESPONSIBILITIES
Candidates who are well versed in interfacing, security, Internet protocols and server and network infrastructure will be a great fit for this position. As a ITSM Manager , you are responsible for providing day-to-day administration of Windows servers and application, providing assistance & support to our Managed Services Provider as it pertains to Windows Active Directory & Group Policy Administration. Additional responsibilities for the Systems Administrator position include:

Performing system configurations, Software installations, updates, & upgrades to Windows servers, applications, and other infrastructure systems.
Providing daily operational support & troubleshooting for server & infrastructure applications
Monitoring system performance/availability & taking appropriate proactive steps to maximize uptime
Monitoring system security & taking appropriate steps to resolve security breaches & prevent future attacks
Working with various IT teams to develop hardware & software specifications for new & upgrades systems
Designing, installing, configuring, maintaining, & performing system integration testing of PC/server operating systems
Supporting web access & electronic messaging systems while maintaining a secure system environment
Providing tier 2 support to the Helpdesk team with tickets, projects, & critical issue resolution
Monitoring & controlling applications, servers, & jobs/processes
Coordinating with infrastructure to provide high-quality support for new systems, projects, & upgrades
Developing & Maintaining SOPs and documentation for all systems & processes
Providing systems administration management & support for software & platforms both internal to Mass Markets and hosted by our vendors
Engaging vendors to resolve issues with hardware & software problems
Other duties as assigned
CANDIDATE QUALIFICATIONS
Qualified candidates will be willing to learn new programs, processes and technology. Candidates should be positive, driven and confident individuals that will represent the company and its customers professionally at all times. The requirements listed below are representative of the knowledge, skill, and/or ability required.

2-3 years documented work experience managing Windows servers, Active Directory, Active Directory Group Policy Objects, Windows File Shares & Security, Microsoft IIS (Internet Information Services) required
2-3 Years documented working experience utilizing anti-virus & other security software tools
Documented experience working with and configuring Citrix servers
Fundamental understanding of Microsoft SQL Server operations including disaster recovery
Experience designing & creating specification documents for servers
Demonstrated ability to work on diverse projects simultaneously, requiring detailed analysis, creative/practical problem solving, time management, and sound judgment
Ability to self-motivate while operating effectively in a team-oriented and collaborative environment
Excellent verbal/written and interpersonal skills
COMPENSATION DETAILS
INTERESTED IN WORKING SOMEWHERE WITH BEST-IN-CLASS TOTAL REWARDS?

At OnBrand24, we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional. Our people are not just employees; they are our business, our most important resource.

Wage

Standard starting compensation includes a salary wage commensurate with experience. Yearly reviews and raises are awarded based on tenure and performance, so our employees can make more each year.

Benefits/Office Perks

PTO, Professional work environment, health insurance and 401K, fun & friendly environment.

ABOUT US
WE BELIEVE THAT HAPPY EMPLOYEES ARE CRITICAL TO THE CUSTOMER EXPERIENCE.

OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets.

OnBrand24 was founded in 1981 to provide a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients.

Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client’s brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company.

Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K.

To learn more, visit us our careers page.