Characteristics of Position:
This is professional supervisory position in a program of a human services agency which provides client-centered care for those with substance disorders or with co-occurring substance and psychiatric disorders. Treatment utilizes diagnosis-specific interventions, empathetic communication regarding addiction, mental illness, recovery to promote understanding of the illnesses, and instill hope for recovery to the client. It involves supervision of Direct Service workers and others, operations and ensures compliance. This is a full time position located at the Hillsborough Juvenile Assessment Center (JAC) located in Tampa, Florida.
Location: Tampa, Florida
Reflection - Reflects often on performance as a manager; utilizes mistakes as a chance to gain abilities and credibility to help others do the same; .employ performance management techniques; seeks organizational understanding necessary to support corporate goals; speaks frankly to others to learn from them and build trust; solicits and utilizes administration's assessments and performance improvement strategies.
Society - Serves and acts ethically to serve the larger good; encourages other to take socially responsible action; recognizes and rewards others based on merit; makes fair decisions even if they have a negative impact on self.
Diversity - Collaborates well with people who are different from self; displays sensitivity in managing across cultural boundaries; manages with customer-centric goals and practices.
People - Earns commitment; inspires effort; improves communication; helps others resolve issues of work/life balance; gets work done through others; encourages employee competency development; inspires trust of customers and colleagues; generational integration.
Business - manages customers' acquisition, retention, and value; manages risk; adjusts practices rapidly to changing regulatory and consumer needs; organizes the work of others and guides efforts towards predictable results; manages the cost of operations; shapes customer satisfaction.
Ingenuity - Offers and executes practical ideas; helps others adapt quickly to change; models professional development to improve overall group capabilities; manages change; engages others in problem solving.
A Bachelor's degree and two years of juvenile justice, criminal justice, assessment, supervisory or related experience required.
A Master's degree may substitute for one year of the required experience.
All ACTS, Inc. employees must be able and willing to work when expected to accommodate program and/or agency needs, participate in the agency's Quality Improvement Program and attend all assigned/required trainings, practice on-the-job safety at all times, and demonstrate the ability to communicate and work with others and be respectful of peers, supervisors, clients, guests, etc. If required by contract or administrative rule, must fully participate in DJJ PAR (crisis intervention) training and able to apply same to work setting.
Physical /Safety/Health Considerations: Standing, walking, carrying, stooping, speaking, and listening.
Incentives and Differentials:
Quality of Work Expected: Level commensurate with satisfactory performance in Professional Supervision.
Quantity of Work Expected: Commensurate with level necessary to fully meet obligations.
Scope of Responsibilities:
This role supervises personnel and facility operations and assists program administration, collaborates with and serves as back-up to the Program Director to manage program operations, services, client care and staff.
Supervision:Supervises all levels of Direct Service workers and other support staff as assigned. Work is performed under the supervision of the Program Director.
Core Responsibilities/Essential Functions:
Adheres to the regulatory body's established protocols to carry out all duties required by contract relative to agency, program or assignment.
Functions as an equal member of program's management or leadership team. Serves as back-up to the Program Director, and also coordinates with Clinical Supervisor and Registered Nurse to manage program operations, client care and staff. Assists in the development and ensures implementation of policies, procedures and guidelines for provision of services to assure compliance with agency and applicable local, state and federal regulations.
Participates in selection, training, scheduling and performance monitoring of assigned staff. Ensures all supervisees are appropriately oriented and trained to carry out job responsibilities and guides and advises assigned employees in their required responsibilities and tasks. Conducts performance monitoring/evaluations and disciplinary actions, facilitates staff meetings and individual supervision sessions with supervisees.
Ensures emergency, safety, hygiene, and other conditions are sufficient to maintain quality. Provides admission/orientation to residents and their families and completes all applicable documentation. Provides individual and group counseling/mentoring services. Attends clinical staff and treatment meetings. Client services and care. Serves as liaison between and maintains contact with referral source (Departments of Children and Families, Department of Juvenile Justice, judges, client's family, other treatment providers etc.) and law enforcement, court personnel, vendors, parents; coordinates referrals/intakes and reporting of client's progress, discharge and aftercare/placement plans.
May participate in and/or carry out all duties assigned to supervisees, including providing program shift coverage as required. Makes frequent rounds of facility to insure security and safeguards are maintained, monitors compliance w/ health and safety, facilitates mock scenario emergency drills and completes applicable documentation. Observes services to residents for compliance with operating procedures.
Audits all non-clinical documentation to ensure forms are appropriately posted and current, develops and reviews reports related to Incident/Injury for appropriate agencies, and authorizes documentation related to attendance, timesheets and leave requests.
Performs related work as required / assigned.
Additional Supervisory Responsibility:
This position provides supervision to Senior Screeners, Diversion Specialists, Detention Screeners, and Intake Workers and may provide supervision for Technical Support Specialist and Licensed Practical Nurses.
PROGRAM SPECIFIC: In addition to the above-mentioned responsibilities, the program includes the following duties and responsibilities for this position:
May participate in and/or carry out all duties assigned to the Detention and Diversion Screening Units
Ensure that staff complete the JAC Intervention Assessment and back up information in KIS
Ensure that first reviews are completed within required time-frames for Detention and Diversion cases
Ensure that case audits are conducted as required by DJJ
Reviews training needs and provides training opportunities for JAC personnel
Prepares and/or reviews reports and other documentation as assigned by JAC Director, and ensures that JAC Intervention Assessment Packets are reviewed and sent to ACTS' Medical Records within the required time frame.
Attends all meetings related to the operation of the JAC
Participates in the DJJ Bureau of Quality Assurance Program as assigned. Provides supervision to JAC personnel, diversion/detention screening services, interviewing and coordinating/facilitating care of clients
Maintains professional relationship with State Attorney and Public Defender Offices when conducting Program business
Specialized Duties/ Tasks
Coordinates and facilitates the processing and shelter placement lockout or problematic releases
Assures that all required screening and case management documentation is completed as required
Ensures that the KIS Supervisory Reviews are completed within the required time frame
Attends all required/assigned training both within and outside the agency
Coordinates with Senior Screeners to ensure cases are processed within the required time frames
Must possess valid Florida Drivers' License, industry accepted driving history and maintain vehicle insurance required by State of Florida.
The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to position.
ACTS is an EEO/AA DFWP Employer.