Columbia, MD Category: Staff Posted On: Fri Aug 16 2019 Job Description:
Assists the director and associate director with all aspects of exam administration including placement, academic, and professional certification, in a secure, equitable, accessible, and professional testing environment. Provides optimal and secure testing conditions for all students and clientele, including accommodation for those with special needs, while simultaneously administering national testing programs, including the placement test (ACCUPLACER), College-Level Examination Program (CLEP), Dantes Subject Standardized Test (DSST), Pearson VUE, Castle, and Iso-Quality Testing, and information technology exams through Certiport, departmental and college wide outcomes assessments and future national testing opportunities. Manages front desk operations in the absence of the assistant director. Maintains security, confidentiality, and accuracy of exams, records, scoring procedures, and data collection. Serves as a liaison to faculty and staff.
Assists the director and associate director in implementing and maintaining an effective system for the customized administration, distribution, collection, and delivery of academic examinations
Handles the initial contact, follow-through, appointment scheduling, processing, and delivery of external exams
Utilizes computerized technology to track students' and clients' use of the center, and monitor allotted testing time
Utilizes camera system to ensure academic honesty and test security
Assists students and faculty in accessing test center services, including the provision of appropriate test accommodations for students with special needs
Provides intake services and puts students and clients at ease helping reduce test anxiety.
Administers computerized placement exams and generates, verifies, distributes, and processes placement test reports
Consults student information data system and College Board data bases to ensure appropriate placement subtest administration
Administers academic exams to HCC students, and students attending other colleges and universities
Provides students with appropriate testing instructions in accordance with instructor, institution, or vendor requirements
Assists with scheduling and administering national standardized exams such as CLEP and DSST exams
Assists the center's administrators with identifying and resolving various testing issues, such as discrepancies, complaints, and concerns related to Test Center Services, involving students, clients, faculty, and staff
Provides written accounts of test irregularities or unusual circumstances in an objective manner according to center and college policies for review by the director before submitting.
Assists with supervising and training part-time hourly staff
Records and maintains data and produces related reports
Provides input to the director and associate director regarding publications and web information; assists with writing, including updates or new entries to the center's operating manual and developing web content
Acquires and maintains up to date knowledge of all college policies and procedures related to testing, such as college academic honesty policies and the Student Code of Conduct
Manages front desk operations in the absence of the director and associate director.
Bachelor's degree in education, counseling, psychology, or related field required; in certain circumstances consideration will be given to those with significant progress towards a bachelor's degree supplemented by five years of experience in a related field such as testing, customer service, or education.
Excellent computer skills required
Proficiency with Microsoft Office, especially Access and Excel, the Internet and Windows; prior information system experience is a benefit.
Outstanding organizational skills, including the ability to identify and set priorities, multi-task, manage large volumes of records and files, and meet deadlines.
Ability to provide excellent customer service is a must.
Strong written and verbal communication skills mandatory.
Outstanding interpersonal skills required, including the ability to interact with a diverse range of students, faculty and staff.
Experience with students with special needs preferred. Ability to work independently, flexibly, and as part of a team.
Licensing or Certification Required
Must meet test administration qualifications and certifications as required by national testing programs.
Knowledge of Operations, Systems, and Procedures
Knowledge of college academic, placement, career, and special examination policies and procedures
Familiarity with various Federal and State laws and college policies and procedures related to testing, confidentiality, and accessibility as they relate to the Test Center
Knowledge of database management, MS Office, presentation software and equipment, electronic sign-in and tracking system, the college network, phone system including voicemail, electronic mail, the Internet, including the college web site and digital imaging
Knowledge of the student information system (Colleague/Ellucian) system
Hours Per Week:
Varies; must be able to work at least one evening per week. Occasional Saturday hours.
$46,796 (rate listed is annual rate to be prorated for hours worked or $23.91 per hour) plus excellent paid leave and tuition reimbursement
Open Until Filled
- Pre-employment criminal background investigation is a condition of employment.
Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.
HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.