Full Time Sales Supervisor

REISS - Bridgewater, NJ (30+ days ago)

Full-time

Supervisor

Reports to: Concession Manager/Store Manager

Location: Bridgewater Commons

ROLE OVERVIEW

As a Supervisor, you will take ownership of your business. Leading and inspiring your team to strive to deliver a premium, genuine and tailored customer service experience which exceeds our customer’s expectations. Passionate about retail and REISS, you will be focused and driven to achieve results; maximize sales and profitability through the leadership of your team, delivering commercial and operational excellence, and consistent achievement of business KPI’s. A Supervisor works collaboratively to achieve top sales results by driving the business through operational excellence and through

KEY RESPONSIBILITIES

  • Business ownership; accountable for long term store planning, overall store operations and performance, and store team
  • Continually identify opportunities to drive and maximize sales and profitability; and improve business performance. Achieve (and aim to exceed) targeted key performance indicators [KPI’s] e.g. sales, footfall, conversion, UTP, ATV, stockloss, mystery customer shop, budgets/costs
  • Lead the store team to deliver exceptional REISS customer experience; providing a genuine and personalized service, which engages the customer, builds trust and loyalty, and adds value to the business. Collate customer information and profiles to assist personalized communication and effective management of customer relationships
  • Lead and motivate the store team; communicate clear vision purpose and focus; create a positive in-store culture, and encourage team engagement
  • Act as REISS brand ambassador; promote and implement brand values, standards and expectations; communicate positively about the brand and constructively challenge for improvement; keep up-to-date and an in-depth knowledge of product, deliver commercially creative visual merchandising without affecting brand integrity; and market the REISS brand through hosting events and collaborating with appropriate brand partners
  • Monitor and analyze tools resources and information to aid commercial decision making g. reports, market and industry information; internal communications, other relevant information etc.
  • Set standards and expectations: implement and maintain effective and efficient operational processes procedures and administration; leading by example in the management of all aspects of operational compliance including for example, stock loss management, health and safety, people management administration - time and attendance, scheduling etc.; ensure team adhere to all aspects of operational compliance
  • Effectively manage all people related matters in a timely and appropriate manner g. resourcing, induction, employee relations (e.g. investigation, disciplinary) etc. including giving constructive feedback and effectively managing difficult conversations
  • Proactively plan store talent: create and maintain active store succession plan; proactive recruitment activity; and team member development; liaise with General Manager to build area wide talent plan
  • Team Development: conduct regular performance reviews and probation reviews; identify training needs and opportunities for individual team members and team development. Self-development: identify own development needs and seek opportunities to learn, set objectives that challenge stretch and develop
  • Works closely with the corporate operations team and direct supervisor to help resolve all deposit discrepancies in a timely manner.
  • Flexibility; adapt to changing priorities and retain focus and perspective; support and guide team to adapt and manage change positively
  • Completes store supply orders and placing replenishment orders accurately and timely
  • Ensures all employees are compliant with policy and procedure. E. Safe log, store walk through, grooming guidelines, customer experience, communication expectation’s, performance reviews, floor zone coverage, etc.…
  • As and when required, provide support to peers and others; undertake additional duties and/or tasks

This is not an exhaustive list of roles and responsibilities.

SKILLS QUALITIES & BEHAVIOURS

  • Management experience in retail fashion and/or service, ideally within a premium or luxury environment
  • Understanding of and/or experience in premium customer service, clienteling and CRM
  • Commercially and operationally adept
  • Self-motivated, focused and driven to achieve goals
  • Leadership skills and qualities
  • Flexibility; ability to adapt to changing priorities; and manage change
  • Ability to coach others
  • Excellent communication skills and interpersonal skills
  • Excellent organizational and decision making skills, ability to multitask and prioritize
  • Ability to work at pace, to designated timeframes and deadlines
  • Ability to influence stakeholders at all levels, and diplomatically challenge
  • Take pride in personal presentation and grooming
  • Personable, confident, resilient, energetic and a sense of fun!

Job Type: Full-time

Experience:

  • luxury retail: 2 years (Required)