Guest Services Staff -- Seasonal

Rink Management Services Corporation - Philadelphia, PA3.7

Job Purpose

This is a seasonal position and performs duties for a variety of positions with primary focus on excellent customer service at a busy ice rink.

Duties and Responsibilities

Practice excellent customer service
Greet all guests promptly and politely
Ability to give guests proper directions to the facility within local surrounding area
Communicate clearly and professionally with guests and staff
Execute policies and procedures professionally and accurately
Accurately handle cash and register transactions
Process transactions for purchases and rentals
Responsible for alerting managers on any discrepancies with the cash register
Pass out skates to guests
Return skates to skate racks
Disinfect skates
Clean/wipe down skates upon return
Use skate sharpening equipment to sharpen skates
Daily cleaning tasks within department
Required to attend all training sessions and staff meetings
Maintain a clean and safe facility
Required to be ready to work immediately at time of scheduled shift
Assist customers with equipment
Any other duties as assigned Qualifications

Must be available to work evenings, weekends, and holidays
Must be at least 16 years of age
Excellent customer service experience
Cash handling experience preferred
Working Conditions

Position is located at a recreational or outdoor facility. Work may be done both indoors and outdoors. Majority of work will be done on or around ice

Physical Requirements

Position can involve sitting, standing, walking, running, stooping, lifting, carrying, pushing, pulling and ice skating.