Customer Service Management Specialist

General Electric - Virginia Beach, VA4.1

Full-time
Role Summary:
The Military Field Service Representative will provide on-site technical assistance to US Military organizations in accordance with contractual objectives associated with the maintainability of GE Aviation’s Generator Converter Unit (GCU). In this role, you will work within defined parameters to resolve issues through immediate action or short-term planning. You will also act as the primary liaison between the GE factory and your assigned customer base.

Essential Responsibilities:
In addition, as the Military Field Service Representative, you will:

Provide assigned customer base, in person and remotely, interpretation of data and technical assistance
Provide technical assistance and on the job training to customer representatives regarding:
installation
operation
calibration
repair
troubleshooting
and maintenance of GE Aviation Systems equipment located at customer's sites

Respond to requests for emergency repairs and services to troublesome equipment
Develop and further expand technical knowledge and expertise, currently recognized by industry standards for engineering ability
Maintain knowledge of applicable product line warranties to assist in warranty administration
Use prepared data to instruct both internal and external training programs as required to impart and disseminate product knowledge

Perform administrative functions such as:
writing various technical reports
ordering materials
and preparing time / expense sheets in accordance with company guidelines and contractual requirements

Maintain knowledge of the report system to the extent required for timely and accurate input of field information
Maintain strong safety mindset to assure the executed work reflects the technical requirements within GE safety standards
Actively monitor and maintain assigned equipment reliability
Actively pursue cost avoidance measures by reducing No Fault Found returns and Externally Induced Faults of assigned equipment
Provide input for trend monitoring and in-service performance analysis

Assist customer with logistic tasks including:
work scope reviews
troubleshooting
data recording
and hardware tracking and availability

Apply Six Sigma analytical tools to assist the customer with root cause analysis and internal production goals
Serve as program level liaison between customer and factory personnel related to maintenance, logistical and production level requirements

Qualifications/Requirements:
Bachelor's Degree from an accredited college or university (Or a High School Diploma / GED with a minimum of 4 years of experience in a field service / maintenance position as a Military Field Service Representative)
Minimum of 3 years combined experience in: Aircraft System Troubleshooting and Repair, Component Troubleshooting and Repair Aircraft System / Component Repair Capability

ELIGIBILITY REQUIREMENT(S):
Ability and willingness to travel as required; could be up to 50% of the time
Ability and willingness to obtain and maintain a U.S. Government Secret Clearance
Ability and willingness to relocate to domestic or international locations to support the needs of the business

Desired Characteristics:
Strong customer interaction and communication skills
Strong interpersonal and leadership skills
Proven analytical and quality improvement ability
Demonstrated proficiency in repair troubleshooting, shop operations and testing of assigned programs / hardware
Able to work with and make formal presentations to all levels of maintenance, engineering and management
Project management experience
Demonstrated ability to lead and influence GE customers and peers
Possess knowledge of the learning process and how to transfer technical knowledge to less qualified personnel including; the ability to express thoughts in both oral and written communications
Possess the ability to work independently, without technical guidance to perform all required work tasks
Possess a high degree of tact, diplomacy and ability to work and cooperate harmoniously with customer personnel

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About Us:
At GE Aviation, we are imagination at work. Whether we’re manufacturing components for our GEnx engines or driving innovation in fuel and noise reduction, the GE Aviation teams are dedicated to turning imaginative ideas into advances in aviation that solve some of the world’s toughest problems. Join us and you’ll find yourself in a dynamic environment where our ongoing, substantial investment in
research and development keeps us moving forward and looking ahead. At GE, developing people is embedded in our culture and integral to our growth. Here you’ll work collaboratively and across functions with the highest caliber talent, utilizing cutting-edge technology and processes. Whether it’s the next generation of ecomagination products or the future of aircraft engines, we’ve got the state-of-the-art resources to make those innovations a reality. If you’re
passionate about aviation and looking for a career rich with challenges and unlimited opportunities for growth and advancement, then join GE in reengineering the sky through aviation innovations that will impact the globe for generations to come. Learn More about GE

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

Locations: United States; Virginia; Virginia Beach
GE will only employ those who are legally authorized to work in the United States for this opening.