MEDICAL ASSISTANT
JOB DESCRIPTION
POSITION TITLE: Medical Assistant (Full-time)
Responsible To: Physician/ Practice Manager
Job Summary: We are seeking a detail-oriented Medical Assistant who is passionate about providing exceptional patient care in a fast-paced medical environment. The ideal candidate will have a strong ability to connect with patients, guiding them through their procedures with confidence and ensuring a smooth experience from start to finish. Core responsibilities will include both clinical and administrative tasks, such as preparing patients for exams, scheduling surgeries, and maintaining accurate records. A key aspect of this role is effectively communicating the value of our services and ensuring that patients feel informed and supported throughout their care. A proactive and organized professional who excels in patient interaction and can handle the dynamic demands of a busy plastic surgery practice is essential for this position.
Responsibilities include, but are not limited to, the following:
- Knowledgeable of different types of ear deformities, treatment, apply taping and earwell
- Assist Nurse practitioner with earwell patient
- Travel to Woodlands office 1x per week to assist nurse practitioner
- Room patient by calling their first name, take vitals, take patient historv & chief complaint
- Accompany & assist physician during appointment with dressing changes, measurements, and patient education. Do not leave physician unattended during an office visit with any patient.
- Setup OT/PT & imaging appointments and follow up to make sure patient is scheduled and order was received.
- Create authorization for OT/PT or Imaging as needed and required.
- Setup a follow up appointment as per doctor's instructions.
- Write & complete "thank you for referral, update to PCP or referral letter" and print for physician to sign.
- Review & note any uncompleted EMR notes
- Create referrals to other physicians such as ophthalmologist, urologist, orthodontist, pediatric dentist, etc.
- Return patients calls questions in a timely manner.
- Restock patient rooms with supplies on a weekly basis.
- Sterilize and autoclave instruments on a daily basis and run routine testing for autoclave.
- Maintain relationship with autoclave technicians to come service our machines as needed.
- Maintain expiration log on a monthly basis
- Send out spore test on a weekly basis. Check expiration log and crash cart once a month and keep records of spore test.
- Order medical supplies (McKesson/Medline), EarWell, Amazon products, and garments.
- Turn rooms over, wipe down all counter tops and seats in consultation rooms
- Set up procedure instruments/items needed for procedures, prep patients and clean after each procedure
- Call hospital to schedule surgery as per booking form
- Coordinate surgery date, time and location with other physician's office if case is a combo.
- Contact patient to notify of surgery date and time
- Schedule pre-operative visit
- Fax surgery documents to the appropriate hospital
- Call patient two days prior to surgery to go over all surgery details
- Call patient day of surgery at a later time and the next day to see how they are doing and setup post op appointment if not already set.
- Ensure surgery blocks at the hospital is released 2 weeks prior to blocked date
- Ensure prescriptions has been entered into dosespot
- Look up pathology report on physician's link or request from hospital so that physician can review and sign it and provide to patient at next appointment.
- Collect hospital documents such as progress notes, discharge summary, consultation, operative reports, etc. from physician's link or if not in physician's link request from specific hospital.
- Provide and go over post op care instructions and samples of items that may be needed for post op care.
- Call patients to confirm appointments as needed
- Document phone notes
- Answer phones and triage calls as necessary.
- Create new appointments and follow up appointments for new and/or established patients.
- Remove suture and splints for postoperative appointments.
- Work with hospital and surgery center to schedule patients for surgery and provide all pre-surgery instruction and necessary information
- Coordinate surgery with other office for combination cases
- Set up virtual surgical planning meetings for physician to over patient information
- Update surgery schedule excel and surgery calendar
- Assist Nurse Practitioner with earwell patients when needed
- Perform dental mold and assist with Nasal Alveolar Molding
- Keep up with patient tracker
- Maintains cleanliness, organized and general appearance of the office and work space area.
- Answer phones within first two rings with a professional and helpful demeanor.
- Run the daily schedules at least one day ahead, makes a copy for the physician, manager & staff
- Maintain detail knowledge of software as it relates to job functions
- Attend all regular staff meetings
- Administrative Duties
- Attend all webinars, trainings, classes as requested by manager.
- Create templates in EMR for certain medical concerns
- Create templates for orders such as wound care, radiology, hand, etc.
- Order food for the physician, manager and/or staff as necessary
- Verify that all components of the patient's chart are complete including EHR notes, surgical history, medications, preferred pharmacy information and allergies.
- Keep an inventory of all items needed for surgery
- Assist other medical assistant in office operating room
- Scan documents into the appropriate folders in EMR
- Other responsibilities assigned by Manager/Physician
Qualifications
Must be able to speak Spanish - Preferred
Education: High school diploma, Medical assistant training/ certificate, College degree-Preferred
Experience: Minimum of 2 years in medical office, plastic surgery experience preferred.
Knowledge: Must be able to demonstrate current competencies applicable to the role of Medical Assistant.
Knowledge of clinic policies and procedures
Knowledge of medical chart reporting/records
Knowledge of medical terminology and insurance practices
Knowledge of grammar, spelling, and punctuation to communicate effectively
Knowledge of computer programs and applications
Skills:
Skill in appropriate assessment and assistance techniques
Minimum 2 years of experience as a Medical Assistant
Skill in using office equipment and handling paperwork/filing adequately.
Skill in handling incoming phone calls and triaging appropriately.
Knowledge: Must be able to demonstrate current competencies applicable to the role of Medical Assistant.
Knowledge of clinic policies and procedures
Knowledge of medical chart reporting/records
Knowledge of medical terminology and insurance practices
Knowledge of grammar, spelling, and punctuation to communicate effectively
Knowledge of computer programs and applications
Skills:
Skill in appropriate assessment and assistance techniques
Minimum 2 ears of experience as a Medical Assistant
Skill in using office equipment and handling paperwork/filing adequately.
Skill in handling incoming phone calls and triaging appropriately.
Skill in written and verbal communication.
Skill in organization, professionalism, customer focus, confidentiality and medical teamwork Abilities:
Ability to work effectively as a team member with physicians, manager and other staff.
Ability to react calmly and effectively in emergency situations.
Ability to appropriately interact with patients, families, staff and others.
Ability to flexibly respond to changing demands.
Ability to plan, organize, prioritize and direct the work of others.
Ability to communicate clearly with team members, physician and manager.
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Medical Specialty:
Schedule:
Work Location: In person
