Full Job Description
OMG, LLC is a first class, service oriented organization that delivers value and excellence to our customers while enhancing the community. As such, we strive to demonstrate the following: Excellence in all we do; “Can do” attitude; Teamwork; Openness in communication; Honesty, Integrity and Candor; Positive attitude; Excellent attendance record; Promptness and a Strong work ethic. Our reputation for the highest level of quality and service rests 100% on the efforts of our employees. In order to continue our growth and success, we must constantly look to add high-caliber individuals to our team.
The employee in this position is responsible for sorting, processing and/or delivery of mail. Must be capable of working in a fast paced environment and will be expected to uphold the Standards of Service and best practices developed by OMG.
Essential Duties and Responsibilities:
Receive and log accountable incoming mail/overnights on a daily basis.
Sort incoming mail.
Perform mail delivery tasks.
Process outgoing mail according to Postal requirements.
Sort Company mail, specific bulletins and correspondence.
Monitor and listen to clients to understand inquiries and requests in order to provide accurate information about the facilities and services and prompt assistance
Ensure the delivery of faxes/parcels in a timely manner
Immediate attention given to clients entering Mail Center
Adhere to the Standards of Excellence
Perform miscellaneous duties as assigned by the Field Support Supervisor or Account Manager
Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting
Ability to learn skills quickly
Multi-tasking abilities in dealing with several projects at one time
Attention to detail
Ability to function with a high level of patience, tact and diplomacy in handling any complaints/situations
Excellence verbal and written communication skills
Excellent organizational skills
Strong initiative required; ability to work independently with minimal direct supervision
High School Diploma or equivalent
Knowledge of postal equipment preferred
Familiarity with USPS general guidelines
Working knowledge of Microsoft Word, Excel, Outlook and PowerPoint
Reading, writing, and arithmetic skills required
Must have valid driver’s license
Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100lbs.
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.)
The ability to exert maximum muscle force to lift, push, pull, or carry objects.
The ability to lift approximately 50lbs. on a regular basis.
OMG, LLC reserves the right to revise and alter this job description as needed.