The 90 Day Collector contributes to the success of the company's late-stage delinquency portfolio by applying collections skill to achieve effective and compliant collection results. Role traditionally reports to Supervisor, Servicing.
Initiating outbound and receiving inbound calls manually or via auto dialer, in an effort to resolve accounts 90+ days delinquent, while delivering an exceptional level of service.
Effectively communicates with customers to successfully resolve account inquires and/or customer issues. Educates and instills in customers the benefits and importance of keeping accounts in a non-delinquent status.
Negotiates payment terms, makes payment arrangements, and secures payments by phone to bring accounts to current status.
Accurately arranges reoccurring auto ACH payments to process semi- weekly, bi-weekly, and monthly basis to accounts, as requested by the customer.
Applies tested skip-tracing methods to locate customer and collateral lead information.
Consistently and accurately documents all information pertaining to accounts.
Upholds compliance with internal and regulatory guidelines governing parameters of the FDCPA when working accounts.
Handles a high volume of calls while functioning with a sense of urgency. Remains a motivating and motivated member of the collections team.
Efficiently prioritizes accounts to optimize collection possibilities. Self-motivated and driven to meet and exceed daily and monthly goals set by department.
Positively contributes to team environment to support and maintain a high level of productivity and supportive work environment.
Ability to prioritize and manage multiple responsibilities while adapting to rotating business needs.
Ability to evaluate and recommend qualifying accounts for litigation, within applicable laws, regulations, policies and procedures.
Adapts to a flexible work schedule including weekends and overtime as needed.
Strong oral and written communication skills.
Skilled in handling a high volume of calls within a call center environment.
Significant customer service and negotiation skills and experience.
Significant skip tracing knowledge and proficiency.
Knowledge of FDCPA, TCPA, UDAPP in addition to other federal regulations.
Knowledge of repossession and litigation process.
RDN system experience and proficiency.
Experience with meeting individual and team quotas.
Ability to work in a fast paced environment, high multitasking required.
EDUCATION AND/OR EXPERIENCE
High School Diploma or equivalent
A minimum of 3 years in Collections, with skip tracing knowledge and proficiency.
A minimum of 1 year collateral repossession experience.
A minimum 2 years work experience within Auto Finance industry.
MACHINES, OFFICE EQUIPMENT & SOFTWARE
Microsoft, Excel and Outlook.
Experian, Clear, RDN
ABOUT US: Wheels Financial Group, LLC d/b/a LoanMart proudly provides fast, professional assistance to financially stressed or credit-challenged segment of borrowers. We connect with our customers directly or through a vast network of storefront partners in the local communities throughout the country. Our place in the community was built over twenty years, growing from a two-person operation, single-store front in Van Nuys, CA into the largest auto title lender in California. LoanMart continues to evolve and expand into a progressive, technology-centric powerhouse in the industry, adding new financial products to serve our customers.
WORKING AT LOANMART : Employees enjoy a work environment that is rewarding, entrepreneurial, fun, exciting, and active. We do not tie up good ideas in a bureaucratic maze- good ideas come from everywhere and we want our employees to speak up and be recognized. Career advancement is a matter of turning an idea into an accomplishment.
LoanMart will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.
Notice to third parties: Please do not contact Wheels Financial Group, LLC about this position unless you are a job seeker and potential applicant for this position. Please do not contact Wheels Financial Group, LLC about other services, products or commercial interests. Notice to Agency and Search Firm Representatives: Wheels Financial Group, LLC is not accepting unsolicited resumes from agencies and/or search firms for this or other job postings. Resumes submitted to any Wheels Financial Group, LLC employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Wheels Financial Group, LLC. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.