Executive Director

HELP USA - Manhattan, NY3.3

30+ days agoFull-time

HELP USA is one of the nation's largest homeless services providers and low-income housing developers serving at-risk populations including families, veterans, and survivors of domestic violence. With an annual operating budget in excess of $100 million, HELP USA currently serves 25,000 people per year in 52 programs and residences across five states and is continuing to grow. HELP provides 3,500 units of permanent and transitional housing as part of its 30-year commitment to families and individuals in need of safe, stable homes.

Position Summary

HELP USA is looking for an Executive Director to lead our new Myer transitional housing facility – a 200-bed men's mental health shelter opening soon on Wards Island. This shelter will provide transitional housing for men living with diagnosed mental illnesses requiring care and supportive services. The program will provide a range of mental health stabilization, medication management, case management, and medical services aimed at moving residents into appropriate permanent housing.

Reporting to the Vice President of Single Adult Shelters, you'll recruit and lead a staff of 150 through five direct reports who will be responsible for social services, facilities maintenance, security, and business management. You'll open this new shelter and lead the overall development and management of all program operations, including direct program oversight, ongoing assessment of program needs, and identification of potential funding streams to enhance program services. Additionally, you'll serve as a liaison with other service providers and community leaders to ensure the integration of the facility as a community-based agency.

Specific responsibilities will include:
Recruiting, orienting, managing, and evaluating all program staff and providing appropriate training and supervision to ensure that clients remain healthy and safe and are provided with quality services at all times.

Ensuring that housing placement targets set by DHS are met, revising program activities as necessary.

Ensuring facility compliance with all relevant local, state, and federal requirements as well as HELP operating policies and procedures.

Developing and nurturing an environment that fosters staff satisfaction and retention.

Ensuring complete and timely documentation of all case files using CARES system.

Ensuring that the facility is maintained in a safe, clean, and sanitary manner at all times.

Preparing the facility budget on a timely basis and ensuring that all purchases of goods and services are within the established budget and are processed on time and in accordance with HELP policies.

Engaging in community outreach to secure service linkages, in-kind donations, and other community resources for residents.


Master's Degree required – social work or related field

Minimum of 5 year's management experience, including proven recruiting, supervisory, staff development, program management, and budgetary skills.

Meaningful experience working with clients who have diagnosed mental illnesses.

Experience working in homeless shelters.

Availability for “on call” emergencies outside of regular business hours.

Computer literacy, particularly with Microsoft Office applications. Experience with CARES strongly preferred.

Bi-lingual (English/Spanish) is a plus.

EOE. A Drug Free Workplace.