Functional Title:
Residency Reclassifications Specialist
Category Status:
33-Exempt Regular
Applicant Search Category:
Staff
University Authorized FTE:
100
Unit:
SVPAAP-REG-Residency Reclass & Graduate Degree Clearance
Campus/College Information:
Founded in 1856, University of Maryland, College Park is the state’s flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.
Position Summary/Purpose of Position:
Reporting to the Coordinator of Residency Reclassification Services in the Office of the University Registrar and indirectly reporting to the Director of Undergraduate Admissions, the Residency Reclassifications Specialist assumes responsibilities related to residency reclassifications for tuition purposes and works collaboratively with the Residency Reclassification Services team. This position particularly manages all processes concerning student residency reclassifications during the application and admission phases of the student enrollment process. The position directly oversees and leads the freshman and transfer admissions review processes related to residency, including providing expedited residency reviews during critical phases of the admissions cycle. Accordingly, the incumbent reviews admissions applications and petitions pertaining to the residency classification of incoming and admitted students, and uses policy interpretation skills in rendering residency reclassification decisions that impact students’ decisions to attend the university. The position also manages requests for further review of residency from admitted students, subsequent to the determinations of their initial residency classification during the admission notification process. These decisions are highly impactful to students and to the university, and therefore require the incumbent to utilize a high level of critical thinking and decision-making skills in thoroughly understanding, interpreting, and diligently and accurately executing the determinations of the University System of Maryland (USM) Board of Regents (BOR) policy on Student Classification for Admission and Tuition Purposes. The incumbent also serves as a highly dependable campus expert, subject matter expert, and first point of contact regarding the USM BOR residency policy, and an effective and prominent Office of the University Registrar liaison to the Office of Undergraduate Admissions, the area of Enrollment Management, other campus and external offices and agencies, and the USM on matters related to student residency for tuition purposes. In the provision of expertise and counsel against barriers to students’ full-time matriculation at the university, the incumbent additionally serves as a vital advisor on the Enrollment Management Enrollment Defense Team. The incumbent initiates, leads, and facilitates detailed analyses and research on a variety of enrollment, residency reclassification, and special programs issues to make independent and informed decisions on the residency information on the admission application and audit processes. This position provides constituent services for all activities (including responses to inquiries and concerns) related to student residency reclassifications for tuition purposes. This includes telephone calls, electronic correspondences, and in-person interactions with students, parents/guardians, advisors, academic and administrative departments, and other constituents. The position also initiates, undertakes, and leads special projects, prepares documents for imaging, administers special programs, trains Office of Undergraduate Admissions staff and admissions review evaluators on the residency systems (including the website and the university’s student information system), policy, and processes. The position additionally assists with new initiatives, and oversees, maintains, and updates website content and communications related to residency reclassification services provided to incoming students; and, reviews and recommends enhancements to the university’s online services and the functionalities of the student information system related to residency reclassifications for tuition purposes.
Minimum Qualifications:
Education (include licenses, certifications, etc.):
Bachelor’s degree from an accredited institution, or equivalent combination of education, training or experience may be substituted for education on a year-for-year basis.
Experience:
- Two to four years experience in related customer service, preferably in a higher education institution.
- Experience working on a records management system and interpreting, explaining, and operationalizing policies.
Knowledge, Skills, and Abilities:
- General knowledge of higher education required.
- Excellent communication (in-person, telephone, and writing), interpersonal, organizational, and negotiation skills are required to interact with various campus stakeholders.
- Ability to prioritize and manage multiple activities and deadlines simultaneously, with exceptional attention to detail, accuracy, and follow-up.
- Ability to gather and summarize information from multiple sources, and to compose a wide variety of written correspondence.
- Demonstrated sensitivity and discretion in handling matters affecting students, parents/guardians, faculty, advisors, administrators, and university and external constituents.
- Ability to understand the needs and concerns of students making college choice decisions.
- Ability to maintain confidentiality of information obtained, and be able to perform the duties of the position in compliance with all requirements, regulations and laws, particularly the federal Family Educational Rights and Privacy Act (FERPA).
- Ability to analyze situations and facts from a variety of sources to exercise creativity, critical thinking skills, and independent judgment in resolving conflicts or suggesting solutions to problems.
- Ability to assist in the evaluation and analysis of programs and procedures and recommend improvements and enhancements.
- Ability to interpret, apply, and communicate USM BOR policy on Student Classification for Admission and Tuition Purposes, and university policies and procedures.
- Ability to plan, organize, prioritize, and execute complicated assignments on a continual basis with minimal assistance, supervision, and instruction.
- Demonstrated self-motivation and personal skills necessary to interact with university constituents and co-workers in a professional and courteous manner.
- Ability to work independently and on a team.
Preferences:
Preferences:
- Experience working in an Office of the Registrar or other student records operation, an Admissions Office, or in another Enrollment Management area.
- Experience in making residency reclassification for tuition purposes determinations at a higher education institution.
Additional Certifications:
Additional Information:
Salary Range: $52,000 – $65,000
This position does not provide sponsorship for Visas
Job Risks
Not Applicable to This Position
Physical Demands
Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to lift and carry small parcels, packages and other items, to walk short distances, and drive a vehicle to deliver and pick up materials.
Diversity Statement:
The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.
