Talent Operations Manager

Thumbtack - San Francisco, CA4.4

Have you ever tried to hire a plumber? How about a house cleaner? If you have, chances are it took you way longer than it should. In the era of instant-everything, it's crazy that you still have to waste an entire afternoon researching, calling and vetting local service professionals whenever you need one. The market for hiring them is huge — $700B in the US alone — but the process is inefficient and largely offline.

Thumbtack is transforming this experience end-to-end, building a marketplace that matches millions of people with local pros for almost any project. In making these connections, not only do our customers get more done every day, our pros are able to grow their businesses and make a living doing what they're great at.

About the Recruiting Team

We're a team of recruiters, recruiting coordinators, sourcers, and operations specialists who partner with every function of the business to drive the recruiting process at Thumbtack. Our mission is to engage, excite, and hire people who will achieve their career potential and contribute to the company's success. We do this by identifying the right individuals for the right roles, assessing them rigorously and without bias, and inspiring them to become advocates of our business and values.

About the Role

Our people are our greatest resource – recruiting is Thumbtack's #1 priority as we grow. We know that talent acquisition is an art, but we also believe it should have a ton of science behind it, too. We are building a Talent Operations team that applies the same operational rigor and data driven thinking to recruiting as we do to all other parts of our business.

The Talent Operations Manager at Thumbtack is responsible for driving a robust, qualified flow of candidates to our recruiting team. We're constantly experimenting with new methods to drive a healthy volume of candidates, as well as 'hard to find' candidates. We've built our own creative sourcing approach, we have a healthy internal referral program and inbound pipeline, and we invest a lot in diversity recruiting. We know that recruiting in Silicon Valley is a highly competitive pursuit, so we're committed to tackling this smartly and creatively.

The Talent Operations leader builds and manages our significant team of Sourcers, owns and improves our Recruiting team analytics and operations, and is a strategic partner to the Recruiting leadership team and hiring managers across the business. By bringing efficiency and standardization to our recruiting processes as we scale, we believe that we can provide a memorable and dependable experience to every candidate.


  • Help build and manage a Sourcing team of ~20 people located in Salt Lake City -- expectation to spend 40% of your time there in first 6 months
  • Own and improve Recruiting processes and metrics in partnership with a Recruiting Analyst
  • Own team productivity and efficiency metrics, develop in partnership with Finance
  • Support Recruiting, RC, and Sourcer managers in their roles and priorities
  • Drive the team quarterly goal-setting process
  • Be a strategic partner to the Recruiting leadership team
  • Build and lead talent brand and related events
  • Provide strategic and operational support to our diversity recruiting program and our internal referral program
Must-Have Qualifications

  • 5+ years of professional experience
  • Significant management experience
  • Highly resourceful problem solver and operator
  • Excellent communication and people skills
  • Data driven and analytical
  • Strong project management skills
  • Highly collaborative and cross-functional
Nice-to-Have Qualifications

  • Experience in recruiting teams
  • Start­up experience, especially in a similarly ­sized company
  • Talent brand experience
More About Us


Thumbtack is a local services marketplace – one of the largest in the U.S. – that helps millions of people hire local professionals. With nearly 1,000 different categories, customers can find a Thumbtack pro for almost anything: landscapers, DJs, personal trainers, even piano teachers. And in making these connections, we empower local pros too. Helping them get new customers and make a living doing what they're great at.

Founded in 2008 and headquartered in San Francisco, Thumbtack is backed by over $250 million in investment from Sequoia Capital, CapitalG, Tiger Global Management, Javelin Investment Partners and Baillie Gifford.

  • See what it's like to work here
( https://www.thumbtack.com/careers/ )
  • Meet the pros who inspire us
( https://www.youtube.com/watch?v=khIN2FCdfnM&list=PLPz1npTzydS577c1B-vduYBWoF0cRPKMv )
  • Follow us on LinkedIn ( https://www.linkedin.com/company/thumbtack-inc. )
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.