We are excited to announce that we are looking to grow our Houston service team! Are you interested in applying your skills as a service technician to help our team continue to perform at a high level while also gaining practical experience for your career growth? We are looking for a driven, motivated, people-oriented service technician with a history of experience repairing and maintaining refuse and environmental equipment that wants to learn and grow with our company. The ideal candidate will have a working knowledge of hydraulics, electrical and fabrication and be willing to learn on the job. They will also be excited about the opportunity to help support our customers by repairing and maintaining their refuse and environmental equipment fleets. Our company offers a competitive compensation package with weekly pay, bonuses, company subsidized health insurance and a great team culture. If this sounds like you, we are excited to hear from you!
Job Mission
The mission for this role is to provide high quality customer service with a focus on company culture and excellent quality of workmanship.
Preferred Experience
- 2+ years of technical experience working on refuse equipment is highly preferred
- Technical school experience with a focus on hydraulics, electrical and fabrication is preferred
- Bi-lingual a plus but not required
- Class B CDL or willingness to obtain one
Expected Outcomes
- Team Player - We desire to hire individuals that are true team players and embrace our strong culture. The overall quality of work place environment and ultimate quality of customer experience will improve.
- Customer Satisfaction - Achieve 100% customer satisfaction by producing quality work, providing excellent communication and leveraging assistance from the appropriate sources.
- Efficiency - Improve labor efficiency to 80% by constant growth in core competency, constant learning and training.
Job Responsibilities
- Diagnose errors and technical problems and determine proper solutions to produce timely and detailed service reports.
- Collaborate with the technical team and share information across the organization to build positive relationships with clients and coworkers.
- Satisfy customer needs by making appropriate recommendations and briefings using appropriate procedures and protocols.
- Perform customer service by studying system requirements, including ordering and gathering essential components and parts, completing the installation, and performing quality assurance tests.
- Must be a self-starter and comfortable working independently on equipment with a focus on efficiency, productivity and high quality work.
- Maintain customer satisfaction by using creativity and ingenuity to investigate complaints, identify resolutions, suggest enhanced operating techniques, and recommend system improvements.
- As a rapidly growing company, the job responsibilities, required skills and qualifications are the bare minimum of what our company is needing from our employees. We expect many positive changes as we grow. Duties and responsibilities will change with them providing many opportunities to advance and grow with us.
We offer a competitive benefits package in addition to compensation. We offer company subsidized health insurance. Vision, dental and disability at competitive rates. A 401K with company match.
Job Type: Full-time
Pay: $18.00 - $28.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
Education:
- High school or equivalent (Required)
Experience:
- Field service: 2 years (Required)
- Industrial mechanic experience: 2 years (Required)
Work Location: In person
