Inova is Northern Virginia’s leading nonprofit healthcare provider, employing more than 18,000 team members and serving more than 2 million individuals annually through an integrated network of hospitals, primary and specialty care practices, emergency and urgent care centers, outpatient services and destination institutes such as the Inova Heart and Vascular Institute, Inova Schar Cancer Institute and Inova Neuroscience and Spine Institute. Our mission is to provide world-class healthcare – every time, every touch – to each person in every community we have the privilege to serve. Founded in 1956 as the Fairfax Hospital Association, Inova has grown with its surrounding community and the region to provide a full spectrum of health services, including Northern Virginia’s only Level 1 Trauma Center and Level 4 Neonatal Intensive Care Unit. Its hospitals have a total of 1,800 licensed beds.
U.S. News & World Report has, for the fifth time, ranked Inova Fairfax Hospital #1 in the Washington, DC metro area. (Inova Fairfax has also been ranked #3 in the state of Virginia this year.) In addition, all five Inova hospitals have been awarded either a regional or specialty ranking this year.
The IT Service Desk Associate provides daily computer support to users through installation, troubleshooting, and support of networked computing devices and stand-alone computing devices. This includes all workstations and all mobile computing devices, printers, and scanning devices, hardware, and software applications. Excellent oral and written communications skills to provide outstanding customer service via phone and ticketing system. Effectively organize problem determination/resolution steps to most effectively provide excellent customer service. Escalate problem (when required) to the appropriately experienced technician.
At least 1 year experience in providing technical support. General knowledge of customer service practices and procedures. Detail oriented. Excellent communication skills. Willing to develop heavy diagnostic telephone usage. Knowledge of PC's, Microsoft Office and other software applications. Knowledge of internet, email, and web based technology. Ability to communicate via written articles processes to resolve customer issues with desktop hardware, operating systems, peripherals, desktop applications. Willing to work nights and weekends and required to be on-call on a rotating basis.
- Education: Associates degree or 2 years equivalent work experience.
Work Site Location