Full Job Description
Operates the control room to monitor the security and safety of Home Depot associates and facilities. The Control Room Operator uses innovative thinking to handle multiple emergencies and time constraining issues simultaneously. Assists in streamlining processes and procedures based on experience and the technology that is available to the control room. Serves as first point of contact for emergencies related to national crises that impact the company and facilities, security at facilities and residences, international travelers and expats. Analyzes data and information to determine appropriate response.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
Perform day-to-day operations defined by THD for a 24/7-security control room, such as monitoring all corporate, residential and other facilities. Supports corporate security and assists executive and investigative teams in analysis of data, logistics support, report preparation and vehicle tracking.
Coordinate activities such as Emergency Response / 911 Calls, Executive Evacuation, Staff Evacuation, Alarm Response; Implement Contingency Plans when required, Event Monitoring. Serve as first point of contact on emergencies, dispatching and coordinating appropriate internal and external teams.
Actively monitor advanced and technical security systems on a nation-wide scale; monitor national events, weather, news and traffic and communicate to appropriate and affected parties.
Take and respond to executive calls accordingly
Evaluate situations using independent thought to establish a level of urgency and a prioritization of all issues and situations
Write accurate and concise reports and notifications of events and situations, using all tools available to analyze situations and reach conclusions.
Primary responsibility to oversee one major control room function, such as Store Emergency Programs, incorporating program updates, best practices and benchmarking and ensuring comprehensive communication to all impacted parties.
NATURE AND SCOPE
Typically reports to a Corporate Security Supervisor.
No direct responsibility for supervising others.
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel less than 10% of the time.
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 2 years
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
1+ years in a control room environment
3+ years in the security industry or related role
3+ years working with advanced Windows applications
1+ year working with access control systems
Knowledge, Skills, Abilities and Competencies: Ability to communicate in order to complete and review required incident reports and perform record keeping activities. Communication and interpersonal skills to effectively interact with and respond to Home Depot associates and management at all levels, including executive management. Analytical skills to inspect Home Depot property to ensure the safety of associates, customers and visitors Knowledge of facility management as it pertains to security and access control. Ability to manage and prioritize multiple competing responsibilities and events.