Fingerprint Technician / Enrollment Agent

PrintScan - Fingerprinting & Background Screening Resources - New York, NY

Full-time | Part-time

REQUIREMENTS:

MUST be a U.S. Citizen without Dual Citizenship

MUST pass a Criminal Background Check

MUST pass a Drug Test

MUST NOT have delinquent debt over $2,000

The Fingerprint Technician/Enrollment Agent (Level 1) is a position that supports fingerprint enrollment operations through participation in commercial, state, federal programs; and/or consumer sales of related products and services. Fingerprint Technician/Enrollment Agents perform ink & electronic fingerprinting functions according to the commercial, state, or federal customer’s program requirements.

This position is an entry level role and the employee will be introduced to various processes including ink fingerprinting, how to operate multiple Live Scan fingerprinting devices, and trained to navigate the various add-on products and services offered by PrintScan.

Essential Job Functions (includes but is not limited to):

  • Provide superiorcustomer service to internal and external customers
  • Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software
  • Obtain successful customer fingerprint images and capture biometric information to meet or exceed program standards
  • Verify customer identity and scan required documents into database system
  • Successfully complete required biometric and data capture processes and paperwork on each customer
  • Identify win-win opportunities to provide more products and services to customers
  • Create opportunities to add value for customers through the up-selling of products and services
  • Perform at or above Enrollment Agent performance benchmarks. Adhere to all company and departmental employment policies regarding security and confidentiality
  • Represents the company and the program(s) that are supported in a professional and customer oriented manner

Note: In addition to the Essential Functions, employees also perform similar work-related duties as assigned

Required Skills

  • Customer and Personal Service– Knowledge of principals and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
  • Technology– Knowledge of electronic equipment, computer hardware, and computer software, including applications and data entry
  • Clerical– Knowledge of administrative, clerical duties, and office procedures
  • Integrity– Job requires ethics and honesty

Job Types: Full-time, Part-time

Salary: $15.00 /hour

Experience:

  • Data Entry: 1 year (Required)
  • Customer Service: 1 year (Required)

Education:

  • High school or equivalent (Required)

Additional Compensation:

  • Commission
  • Bonuses

Work Location:

  • One location

Working days:

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday

Benefits offered:

  • Paid time off
  • Flexible schedules

Hours per week:

  • 30-39

Typical start time:

  • 9AM

Typical end time:

  • 5PM