Emergency Customer Care (Overnights) - Virtual

FCM Travel Solutions - Indiana3.9

Full-time
Job no: 502524
Brand: FCM Travel Solutions
Work type: Full time
Location: Virtual
Categories: Corporate
We are currently hiring for a Corporate Travel Agent to fulfill our after hours customer care services. *Must be experienced in corporate travel management and Sabre GDS systems!*

Hours: Overnights (10 hour shifts) Typical shift will run 10pm-8am, 4 days on 3 days off
Location: Virtual/Remote

Responsibilities:
Making professional and accurate business travel arrangements for our corporate accounts including air, car, hotel, and ground transportation reservations.
Build Passenger Name Records (PNR) and profiles.
Perform ticketing, Phase IVs, exchanges/changes with complex international fares.
Providing solutions to travel related problems clients may have experienced with arrangements during after-hours or emergency situations.
Attendance at Team Meetings and Weekly Business Meetings are a requirement for this role.
Ability to work flexible hours and shifts as determined by business need and client call volume

Requirements:
We require our Travel Center Agents to have a minimum of 1-3 years’ of corporate travel experience.
Ideal candidate should have experience on an After-Hours Desk in Corporate Travel.
Experience with ticketing, scripting, changes and exchanges to complex multi-segment international and domestic fares and pnrs.
SABRE experience required.
Geography and international destination knowledge is a must.
Quality control and ticketing skills are preferred.
Candidates should possess decisive and successful problem solving skills, be detail-oriented and have effective verbal communication skills.
Skilled in usage of a personal computer and various software packages
Ability to work effectively and multi-task while maintaining professional rapport with clients

Compensation & Benefits Include:
Discounted travel and fantastic incentives from the world's top travel providers
Industry renowned social events and excellent company culture
Exceptional career progression with opportunities across the globe
Fast-track leadership program to develop the future leaders of our business
Comprehensive leadership training career path support with business, product and leadership training
Free and confidential advice from our in-house health, wellness and financial advisers
Comprehensive benefits package including medical, dental, vision, 401k, life insurance, and stock options.
$24.03/hr plus OT
Location: Virtual

FCTG USA is an affirmative action-equal opportunity employer searching for talented people who have a desire to build a rewarding, fun, and exciting career with a company that loves to celebrate your success!

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