Responsible for showing and leasing apartment units to prospective residents as well as greeting visitors/potential residents, providing swift and courteous customer service for current residents, and completing daily office procedures including rent processing and deposits as required by the property manager. Responsible for ensuring exceptional customer service to maintain the overall reputation of the property.
This position is responsible for all of the following:
Showing apartments to rental prospects and leasing to qualified applicants
Selling positive aspects of the property and company through proper telephone, leasing and closing techniques
Responding to inquiries for property information in an appropriate and timely manner via email and phone
Knowing and updating competitors’ pricing/specials
Learning all paperwork and reports related to leasing and preparing them when necessary
Knowing the property’s budget and how to properly code expenses for payment
Calling utility companies to connect and disconnect unit utilities
Posting money and making daily deposits.
Filing paperwork and service requests
Checking all model units and common areas daily to ensure cleanliness
Keeping clubhouse, bathrooms, offices and laundry rooms clean when housekeeper is not available
Keeping coffee, refreshments, and condiments fresh and stocked
Ordering any needed office supplies with the approval of the Property Manager
Keeping computer updated with daily property activity (i.e. incomes, leases, notices)
Opening and sorting mail
Assuming daily operations of the property when Property Manager is not available
Coordinating service requests from residents with property maintenance staff
Following up on traffic, move-ins, move-outs, and completed service requests
Completing all job-related tasks assigned by Property Manager or Property Supervisor
Using creative marketing including social media sites to increase occupancy
Participating in community activities
High School Diploma or General Education Degree (GED)
3-6 Months related training/experience or combination of education and experience
Valid driver's license and reliable transportation
Must be able to read, speak and understand English for business purposes
Must be able to read and write instructions, short correspondence, memos, and service requests and to converse with residents, co-workers, and vendors in a professional manner.
Must also be able to effectively present information and instructions to potential residents and on-site staff in one-on-one and small group settings.
Must be able to successfully complete a pre-employment background investigation including criminal record search, employment verification, and drug screen
Must be able to stand, walk, climb stairs; use hands to finger, handle, grasp or feel objects; reach with hands and arms; stoop, kneel or crouch; talk; hear.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.