KYC Quality Assurance Specialist - Associate

Deutsche Bank - Jacksonville, FL3.9

Full-time
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Job ID: 3192116 Full/Part-Time: Full-time
Regular/Temporary: Regular Listed: 2019-05-22
Location: Jacksonville, United States of America
Operations

Operations provides support for all of Deutsche Bank’s businesses to enable them to deliver transactions and processes to clients. Our people work in established global financial centres such as London, New York, Frankfurt and Singapore, as well as specialist development and service centres in locations including Bucharest, Moscow, Pune, Dublin and Cary. We process payments in excess of a trillion euros across the bank’s platforms, support thousands of trading desks and enable millions of banking transactions, share trades and emails every day.

A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimised and that the client experience is positive. We are proud of the professionalism of our people, and the work they do. In return, we offer excellent career development opportunities to foster skills and talent.

Position Overview
Job Title: KYC Quality Assurance Specialist
Corporate Title: Associate
Location: Jacksonville, FL

About Deutsche Bank

We are Germany’s leading bank with strong positions in Europe and significant presence in the Americas and Asia Pacific. We’re driving growth through our strong client franchise, investing heavily in digital technologies, prioritizing long-term success over short-term gains, and serving society with ambition and integrity. We serve our clients’ real economic needs in commercial and investment banking, retail banking and transaction banking, and provide ground-breaking products and services in asset and wealth management. That means a career packed with opportunities to grow and the chance to shape the future of our clients.

Operations

Our Operations group provides support for all of Deutsche Bank’s businesses to enable them to deliver operational transactions and processes to clients. Our people work in established global financial centers such as London, New York, Frankfurt and Singapore, as well as specialist development and operations centers in locations including Bucharest, Moscow, Pune, Dublin and Cary. We move over EUR 1.6 trillion across the Bank’s platforms, support thousands of trading desks and enable millions of banking transactions, share trades and emails every day.

Our goal is to deliver world-class client service at exceptional value to internal partners and clients. A dynamic and diverse division, our objective is to make sure that all our services are executed in a timely and professional manner, that risk is minimized and that the client experience is positive. We are proud of the professionalism of our people, and the service they deliver. In return, we offer career development opportunities to foster skills and talent.

We work across a wide range of product groups, including derivatives, securities, global finance and foreign exchange, cash and trade loans and trust and securities services as well as cross-product functions.

Overview

The Know Your Customer (KYC) Quality Assurance (QA) team provides a level one control over KYC file quality. It operates a consistent, post onboarding, sample based check over the global Client Onboarding (COB) function. KYC QA is a global function with regional teams supported by Birmingham and Bangalore centers.

Key Responsibilities:
Form part of the global COB KYC QA testing team
Apply the QA methodology to deliver an objective review on client files. Perform accurate and consistent QA checks on KYC files across multiple business areas and client risks
Ensure that testing activities are being conducted in accordance to the testing strategy and plan. Ensure adherence to testing best practices and Deutsche Bank testing standards
Report QA results into the QA Team Lead or Regional Lead and ensure that risks and issues are recorded and escalated as appropriate
Operate as a QA specialist for the evolving QA methodology and framework implementing required change in partnership with the global team
Partner with the Client Onboarding teams to improve KYC standards. Support and contribute towards a continuous improvement program of work borne out of QA testing results, asses root causes and thematic issues proposing steps to be taken to eliminate, evidencing improvements
Sustain to a culture of teamwork and collective achievement of departmental goals and objectives across QA and Client Onboarding teams

Essential Skills:
Profound knowledge of Know your Customer (KYC) matters and topics with KYC operations experience
Analytical skills and attention to detail, with the ability to think laterally around issues, proposing solutions where required
Experience with investment banking clients and with preferably with risk and complex client entity structures
Effective communication and interpersonal skills
Ability to work to high standards and under strong time constraints
Excellent personal organization and prioritization skills
Excellent verbal and written skills in English (additional languages, particularly Portuguese, would be an asset)
A high level of interpersonal communication skills with the ability to influence key stakeholders, providing support and coaching to them in their role in the change effort
The ability to utilize your own area of expertise and knowledge to contribute to significant improvements in operational processes and policies. Combine subject matter expertise and able to transfer knowledge to colleagues

For candidates applying for positions in the US:
Deutsche Bank is an Equal Opportunity Employer - Veterans/Disabled and other protected categories. Click these links to view the “ EEO is the Law ” poster and pay transparency statement.