As a not-for-profit organization, Partners HealthCare is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women’s Hospital and Massachusetts General Hospital, Partners HealthCare supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We’re focused on a people-first culture for our system’s patients and our professional family. That’s why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees’ personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development—and we recognize success at every step.
Our employees use the Partners HealthCare values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
GENERAL SUMMARY / OVERVIEW
The Center for Clinical Data Science (CCDS) aims to transform healthcare through cutting-edge data science, machine learning, and artificial intelligence. We combine a translational, product-focused, early-stage culture with the world-class researchers, physicians, and data/computing resources at Harvard-affiliated Massachusetts General and Brigham and Women’s Hospitals, as well as the broader Partners HealthCare System. Given our direct access to vast stores of biomedical data, decades of clinical experience, and deep expertise in the latest advances in cognitive computing, the CCDS is perfectly positioned to lead AI enabled advancements in medicine.
We are looking for a professional to provide the appropriate technical and consultative support for new and experienced users of our GPU supercomputer, VM environment, storage systems, and desktop environments. You will manage technical issues end-to-end until resolution by working cross-functionally with our software, ML Platform, and Machine Learning teams.
PRINCIPAL DUTIES AND RESPONSIBILITIES
Closely collaborate with our Artificial Intelligence Service team to define, create and ensure and manage seamless customer experience, while providing technical guidance and feedback to users to optimize computing support through educational materials, and software improvements.
Analyze, evaluate and resolve user technical issues and customizes access to resources to meet user research and business needs.
Work as part of the HPC team to diagnose and fix incidents. Analyze system issues and drive problem management initiatives for HPC ensuring that re-occurring incidents are permanently fixed.
Recommend and drive the implementation of system improvements that enbance reliability, stability, usability and performance.
Explore new features that would create new capabilities and enhance system performance and user experience.
Improve service awareness by instructing customers in system operation, conducts training and user education programs.
Identify system workflow deficiencies and determine appropriate action to enable improved access to our supercomputer and clinical inference systems.
Diagnose and correct customer-facing system issues to enable access to supercomputing resources.
Track resource usage using monitoring and queuing software tools.
Configure user access to HPC Cluster and manage user accounts.
Develop and maintain documentation for team members and end users.
Provide end-to-end management and resolution of specific technical issues in collaboration with other technologists and appropriate subject-matter experts within the center.
Participate in the design, recommendation and vetting of architectures, specifications and configurations of new systems.
Work as a core member of the supercomputing service team to design and streamline the user onboarding process to configure, deploy and allocate access to appropriate compute and storage resources including desktops, supercomputers, and production inference systems.
Ensure maintenance of PHS corporate IT standards and compliance.
BS/BA in a computational, quantitative, or engineering discipline.
2+ years of experience working with end users to resolve technical issues, either for IT queries or datacenter/cloud computing environments
Experience working as a system administrator in Windows, Linux and Mac environments with knowledge of file systems, networking, security, provisioning storage and compute.
Experience with technology in a research environment.
Experience working as a technical resource in a customer-facing technical and consultative services role in a highly-technical environment.
Technical writing, consulting or training experience
Experience with data collection, analysis, reporting and monitoring
Programming and scripting knowledge and experience (e.g. Python, Bash, C++, etc)
Organizational skills that support taking an analytical approach to problems and driving solutions to conclusion.
- Ability to work with users through a ticketing system, handling second-line technical support and consultation for systems ranging from our supercomputer through to desktop configuration and support.
- Understanding of common issues encountered in Linux, Mac, and Windows desktop and server environments.
- Understanding of Linux system administration and networking knowledge.
- Ability to learn complex and cutting edge technical systems, and translate this knowledge into easy to understand explanations for end-users.
- Strong communication skills a must; able to build relationships with end users as a face of the center.
Partners HealthCare is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.
MA-Boston-MGH - 100 Cambridge St
MGH - 100 Cambridge St 100 Cambridge Street Boston 02114
PHS Enterprise Data & Digital Health
Sep 17, 2019