Full Job Description
This position will assist the Insurance Manager in supervising the day-to-day operations of the Insurance Department. Responsibilities will include monitoring department workloads, associate performance and ensuring the quality delivery of services to internal and external customers. The incumbent will provide training oversight and general assistance to all Insurance Department team members.
Other duties include; analyzing and responding to dealer’s and customer’s concerns by providing a positive resolution to their needs, and communicating with internal departments such as Accounting, Customer Service, Collections, First Payment Collections, Dealer Compliance, Originations, and Marketing. This position also has extensive contacts with various external entities, including insurance companies, impound facilities, repair shops, and police departments.
The successful candidate is self-directed in work prioritization and will demonstrate good judgment-making ability within the scope of the position’s areas of responsibility. The associate will perform all duties in accordance with Westlake policies and procedures and all state and federal regulations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Supervises Insurance Department individual and team performance, and delivery of quality services.
Assists other team members with escalated or urgent situations.
Generates and reviews standard Insurance Department reports and procedures.
Monitors insurance sales, cancellations and account adjustments.
Responds to consumer and dealer complaints.
Ensures strong levels of production within the Insurance Department.
Trains and directs staff for effective delivery of the department’s functions.
Updates and maintains production tracking spread sheets.
Processes and negotiates insurance gap and warranty claims, as well as ensuring accuracy on settlements.
Promptly communicates areas of needed improvement.
Has positive, “can-do” attitude.
ESSENTIAL KNOWLEDGE, SKILL & LICENSES:
Strong supervisory experience, including excellent interpersonal skills.
Sound comprehension of auto insurance claim handling.
Superior comprehension of Department of Insurance rules and regulations.
Familiarity with general account ledgers and/or a chart of accounts.
Good understanding of consumer debt servicing, including delinquency collections.
Detail-oriented, ability to prioritize multiple responsibilities.
EDUCATION AND/OR EXPERIENCE:
Minimum of High School diploma or equivalent.
Previous work experience in the auto-finance industry or automobile insurance is strongly preferred.
Previous supervisory experience is required.
MACHINES, OFFICE EQUIPMENT & SOFTWARE:
Daybreak or other retail consumer servicing systems.
Web navigation and/or web-based applications.
Personal computer: Microsoft Word, Excel, and Outlook.
10-key calculator and QWERTY keyboard skills.
Copier, Faxing & other general office equipment.
AutoIMS, Kelly Blue Book, NADA, ACV/CCC Software
FULL TIME BENEFITS
Medical, Dental, and Vision benefits
Life Insurance, Flexible Spending Account
Employee Stock Ownership Program in a $2.6 Billion Company, plus company matching
Wellness Program, Daily Team Exercises, Fresh Fruit for all employees
Metro Tap Card and Metro-link Reimbursement
Westlake University, Certification Programs
Career Path Opportunities
Discounts on Parks, Museums, Movie Tickets, and Attractions
Wireless, Computer, and Satellite Discounts
Employee Loan Assistance
Onsite Yoga, Treadmill Desks, Gym Membership Discounts
Annual Flu Shots, Biometric Screenings
Paid Vacations Days
Paid Sick days
Rental Car Discounts, Dell Member Purchase Program
People. Purpose. Passion.
These are the hallmarks of Westlake Financial Services, and have been since our inception in 1988. Westlake specializes in prime to sub-prime automotive financing, helping car dealerships do what they do best: sell cars. Our unique credit approval software (known as "The Buy Program ©") allows dealers to get an on-the-spot loan approval without waiting for callbacks, fax-backs, or rehashes.
Westlake Financial Services is an Internet based, privately held finance company that specializes in the acquisition and servicing of sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of 21,000 new and used car dealers throughout the United States. All collections and servicing are performed in-house from its central facility located in the Mid-Wilshire area of Los Angeles.
Westlake's success didn't just happen overnight. It took years of hard work, cultivation, and smart intuition to get to where we are today. Not content to rest on our laurels, Westlake continues to build and refine, always keeping our dealers and customers in mind.
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.
Insurance rules and regulations
Previous work experience in the automotive finance industry
consumer debt servicing, including delinquency collections
High School or better
Managing Multiple Projects
Leader: Inspires teammates to follow them