Indeed Hire has partnered with Heatherwood Communities to locate a Customer Service representative to join their team in Commack, NY.
A growing fast paced R/E Mgmt. firm is looking for a Customer Service Representative in our Residential Management Dept. A person in this position will answer a high volume of incoming calls from tenants in reference to their accounts and handle complaints.
Job Tasks and Responsibilities:
- Assist tenants with questions regarding their account
- Set-up inspection with Super and tenant and prepare damage calculations.
- Provide the leasing department with tenant cancellation information.
- Prepare riders for paint, carpet, pet, upgrades, etc.
- Document communication with tenant in Yardi.
- Review and respond to all correspondence. Ensure correspondence is date stamped and scanned.
- Coordinating with Super in setting up bank inspections and Section 8 inspections
- Completing pool forms
- Completing property bank questionnaires
- Responsible for follow-up of lease violations
- Responsible for completing rental verification's.
- Responsible for maintaining Reasonable Accommodation Log.
- Responsible for maintaining Pets Log.
- Provide Leasing with tenant's information for non-renewals.
- Assist A/R in reviewing renewal riders expiring leases, and security charges.
- Prepare Termination letters and work with Legal on having tenants served.
- Attend all site renovation meetings.
- Prepare Notices for the field regarding construction, maintenance, etc.
- Review unpaid charges report to prepare arrears letters to tenants.
Education and Experience:
- Superior customer service skills
- Experience working in a call center.
- Experience handling difficult customers and/or situations.
- Good computer skills and MS Office.
- Professional verbal written communication skills and strong attention to detail.
- Strong organizational, time management and problem-solving skills.
- Bilingual a plus.
- YARDI experience a plus.
Job Type: Full-time
Salary: $21.63 /hour
- Call Center: 1 year
- Real Estate OR Leasing: 1 year
- Claims or Customer Inquiry: 1 year
- Commack, NY: Between 11 and 20 miles