Customer Experience Specialist

Tesla - Oak Brook, IL3.6

30+ days ago

The Role:

At Tesla, our Customer Experience Specialists, consistently deliver on an incredible educational, immersive, and exciting experience to all of our current and future customers. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by creating memorable experiences for our customers.

As a Customer Experience Specialist I, you will support customers from the moment they walk into our showrooms to learn about Tesla. We’ve created one of the most innovative vehicles ever made, and you will help deliver an equally innovative buying experience.

Responsibilities:

  • Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
  • Understand who our guests are, what brought them to Tesla, their intent and timeline to purchase, thus creating a robust Customer Profile
  • Educate and excite guests by answering their questions and providing a tailored experience based upon their interests and agenda
  • Help Tesla maintain a healthy sales pipeline by collecting customer contact information and scheduling Test Drives for individuals who exhibit purchase intent or potential
  • Provide the highest level of customer service to all current and future owners

Requirements:

  • Customer service experience required
  • Positive, enthusiastic and passionate about the changes in the personal transportation industry
  • Ability to understand and convey business issues and technical concepts
  • Strong sense of team mentality and reliability
  • Strong communication skills and attention to detail
  • Demonstrate a mastery of all Tesla products and services. Keep up with EV industry trends and local incentives
  • Ability to work evenings and weekends
  • Must have and maintain a valid driver’s license and an acceptable and safe driving record.
  • Legal right to work in the United States
  • Employees in the following states must have or obtain appropriate licensing for Motor Vehicle Sales:
  • California
  • Colorado
  • Hawaii
  • Maryland
  • Nevada
  • North Carolina
  • Ohio
  • Pennsylvania
  • Tennessee
  • Utah
  • Virginia
  • Washington, D.C.
  • Employees in the following states must have or obtain appropriate licensing for Energy Sales:
  • California
  • Connecticut
  • Maryland
  • Nevada
  • New York (NYC, Nassau and Suffolk counties only)
  • Washington, D.C.

Tesla will provide guidance and monetary assistance in obtaining licenses. Licensing process must be initiated by the third week of employment. Failure to obtain a license by the second month of employment will result in termination.

Tesla is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Job Type: Full-time