Billing QA Manager

Farmers Insurance Group - Woodland Hills, CA3.7

Full-time
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Job Summary
Manages a group of staff; Plans and controls day to day project tasks and budgets; Adheres to IT governance; Manages relationship with immediate environment, enabling commitment; Works with business unit to define needs and arranges appropriate resources; Coordinates delivery of work from all suppliers for a large scale project, including risk, quality, change management, schedule, and financial management; Accountable for development of work orders/cost estimates to/from suppliers, Acceptance Criteria and User Acceptance Testing; Responsible for project level planning, monitoring and reporting.

Essential Job Functions
  • People Focus: Leads a very small group of specialists who perform standard tasks. Carries out managerial tasks such as resource management, development, talent management, performance management, compensation, retention, replacement and termination.
  • Planning + Controlling: Oversees the planning and controlling of a single task / project on a day-to-day basis including project budget.
  • Business Results: Develops project concepts, creates plans and oversees implementation of business solutions of simple to moderate complexity.
  • Governance: Adheres to organizational governance.
  • Relationship Management: Interacts with business and IT partners within the immediate environment to foster commitment and teamwork.
  • People Focus: Leads a group of specialists who perform complex tasks.
  • Planning + Controlling: Oversees the planning and controlling of multiple tasks / multiple projects on a short term basis (1 year) and owns cost center budget.
  • Business Results: Develops project concepts, creates plans and oversees implementation of business solutions of moderate to high complexity.
  • Governance: Implements organizational governance.
  • Relationship Management: Handles specific customer challenges (escalation).
  • Coordinates delivery of work from all suppliers involved in a small scale / sub-project; Facilitates issue resolution; Reviews and approves vendor invoices/expenditures.
  • Works with business unit to define critical business needs and arranges appropriate resources.
  • Is accountable for work request evaluation and authorization, development and submission of work orders, as well as review of cost estimates from the suppliers.
  • Is accountable for Acceptance Criteria and execution of Acceptance Testing at program level.
  • Is responsible for project level planning, monitoring and reporting on project performance.
  • Signs off on project deliverables; Performs internal project close down; Conducts Post-Implementation Reviews.
  • Liaisons with the Application Architecture team, ISP, third parties, as necessary.
  • Performs as the team lead / supervisor, where assigned.
  • Is responsible for the delivery of large scale projects to the business including risk, quality, and change management, system dependency touch points, schedule and financial management.
  • Performs as the administrative manager of retained staff including business analysts, Subject Matter Experts, and Support Services staff.
  • Leads and manages the Billing QA area to develop effective and flexible framework, process and methodology.
  • Interacts with business and IT partners within the immediate environment to foster commitment and teamwork.
  • Reviews and approves vendor invoices.
  • Accountable for work request evaluation and authorization, development and submission of work orders, as well as review of cost estimates from the suppliers.
  • Signs off on project deliverables related to testing.
  • Leads continuous process improvement and innovation initiates with focus on optimization on testing.

Education Requirements: Bachelors degree or equivalent or specific relevant experience.

Experience Requirements: Level II: 8 years’ experience in an IT environment, including 2 years in a supervisory role or 1 year as a Program Manager I.

Special Skill Requirement
  • Advanced QA methodology knowledge and experience, including the establishment, maintenance and development of industry-leading processes required to enterprise customers.
  • Strong delivery experience with an application development background.
  • Demonstrated expertise in Iterative Agile Development/testing methodologies.
  • Knowledge of automated test tools, development, maintenance and frameworks.
  • Experience with Risk based testing.
  • Excellent oral and written communication skills with technical and non-technical audience.
  • Excellent time management, planning, and project management skills.
  • Insurance or financial services application experience preferred.
  • SAP knowledge preferred.
  • Billing knowledge preferred.
(Internal Title: Program Manager II)

Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.

#dice

Schedule: Full-time

Job Posting: 10/26/2018