Enterprise Application Administrator

QinetiQ North America - Waltham, MA (30+ days ago)3.9


Overview
QinetiQ North America delivers world-class technology and revolutionary products to defense, security and commercial markets worldwide. Our offerings range from survivability and unmanned systems to power, controls, sensors, and transportation solutions. Customers rely on our products to increase readiness, improve mission effectiveness, streamline operations, increase situational awareness and enhance security.

At QinetiQ North America, you'll find a dedicated and talented team of people who enjoy their work and take pride in their accomplishments. As a member of our team, you'll work with cutting-edge technology and some of the industry's most brilliant minds. We offer a comprehensive, flexible benefit package including tuition assistance and career development opportunities. If you're interested in working for a technology-driven company that is the leader in its industry, but one that maintains the fast-paced, creative environment of a start-up, QinetiQ North America is the right place for you.

QinetiQ North America is an Equal Opportunity/Affirmative Action Employer and does not discriminate against any individual on the basis of race, color, religion or creed, sex, marital status, national origin or ancestry, citizenship, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.

NOTE:
Any external applicant will be subject to a pre-employment background check.

Position requires U.S. citizenship.

Responsibilities
The primary focus of the Enterprise Application Administrator role is to execute application administrative tasks to support the user community. In addition, the Administrator is required to provide application training, documentation, and support process improvement efforts. The role is responsible for working on solutions to address incidents related to Enterprise applications. The main responsibility is to perform day-to-day application administrative tasks, provide user training, update application / end-user documentation, and generally ensure that issues are resolved as quickly and efficiently as possible.

Essential Functions

Administer Third Party tools based on company requirements

Edit existing reports and develop custom reports using reporting tools

Manage ticket queue and prioritize work based on Management directives

Analyze system errors and work with operations, accounting, program management and stakeholders to correct and/or assist in problem resolution

Participate in design of business solutions

Assist in creating Business Requirement documents, Workflow diagrams, work instructions and procedures

Write training material for defined applications

Build and own end user relationships, securing commitment and resolving conflict.

Evaluate and prioritize activities to align with key management objectives and directives

Education
Bachelor’s Degree in Business Management or Finance or equivalent experience

Experience

Understanding of ERP systems, report writing and best practices in business

Essential Knowledge, Skills & Abilities

Learn quickly and adapt in a changing environment

Ability to create reports using reporting tools

Ability to create documentation and training material.

Strong internal customer service skills
Excellent written and verbal communication skills
Ability to work independently, and with others in a collaborative, deadline-sensitive environment.
Ability to create and maintain schedules and track actionable information

Knowledge of MRP and Inventory practices