Student Services Specialist, TRIO Educational Talent Search

Napa Valley College - Napa, CA (30+ days ago)4.3


INITIAL REVIEW DATE: Wednesday, May 16, 2018

Napa Valley College is seeking a Student Services Specialist to provide and coordinate educational services and activities to the Talent Search project participants for successful transition to a post-secondary institution upon high school graduation; conduct student and educational assessments; provide advising services; participate in the evaluation process and complete all reports and documents as required. The position reports to the Director, Talent Search.

Responsibilities include, but are not limited to the following: Advise participants and parents regarding higher education opportunities and processes; assist students and parents in completing applications for post-secondary programs, financial aid, and scholarships; track post-secondary enrollment of graduating seniors as required, travel to off-campus target school sites daily and professional development trainings occasionally; maintain accurate, confidential, and well documented participant files in accordance with federal guidelines and Talent Search policies and procedures; requires some evening duties for program events, perform other duties as assigned.

This is a full-time, 12-months-per-year, classified position with an anticipated start date in August 2018 (Fall Semester). The salary will be appropriate placement on range 21 of the current Classified Salary Schedule. The starting salary range is $3,773 to $4,368/month, with future steps up to $5,059/month. Placement is made based on experience. The college offers a fringe benefit package including medical, dental, vision, disability and life insurance, employee assistance program, and public employee retirement system membership.

Provide Academic and Program Related Support Information
Assist students with course planning and selection for academic, vocational, basic skills, and/or transfer programs; prepare educational plans in accordance with materials developed by counselors; explain admissions, transfer, and graduation requirements; provide guidance in the use of program materials and equipment, including computers; provide follow-up services, information, and referrals to ensure retention; identify, follow up on, or refer student problems that may affect academic performance.

Provide Intake and Orientation Services
Assist students in completing various applications for services and other required intake documents to ensure eligibility and program compliance; provide individual and group orientation sessions; provide information about college services, program requirements, and college survival skills.

Determine Program Eligibility and Maintain Student Case Load
Conduct assessment interviews with potential students to determine eligibility for services; maintain records for documenting individual progress; develop and monitor system for measuring student outcome data for reporting and planning purposes; provide follow-up activities for designated students.

Coordinate and Conduct Program Activities
Act as a liaison with program-related agencies in the community; coordinate program activities and information with college departments; organize ongoing program-related activities; conduct outreach sessions with groups of students; provide campus and community outreach services.

Coordinate Special Events and Activities
Plan, organize, and coordinate program-related events and activities, and program-related workshops; design and prepare all public relations materials, brochures, and/or flyers.

General Duties
Prepare periodic program reports; maintain statistical records; train, supervise, and coordinate student workers and temporary staff; update program information; maintain program materials and supplies; maintain currency of information regarding program information and compliance requirements; perform clerical work; perform customer service tasks related to program activities or program requirements, for example financial transactions, student registration, and general student services; perform other related duties as assigned.

Minimum Qualifications

Baccalaureate degree or higher from an accredited institution of higher education in Counseling, Social Services, Student Personnel, or related field.

One year of work experience in an educational setting, including some academic advising experience.

Knowledge of:
Operations, procedures, specific rules, and precedents of office to which assigned;
Practices, procedures, and activities of a program of higher education;
Principles and practices of advising and college orientation;
Standard office procedures and practices including filing systems, receptionist, telephone techniques, and business letter and report writing;
Correct English usage, vocabulary, and spelling;
Program specific agencies and institutions;
Federal and state educational assistance programs.

Ability to:
Demonstrate effective interpersonal skills;
Interpret and apply rules, regulations, and policies;
Analyze situations and take effective action;
Monitor and analyze required data base information;
Keep records and prepare reports;
Resolve problems, coordinate tasks, and proceed appropriately;
Operate and instruct on computer-assisted guidance systems;
Understand and carry out oral and written directions;
Coordinate program activities;
Learn and operate campus network and mainframe applications, word processing, database, and spreadsheet programs, electronic mail, and the Internet.

Valid California driver's license and reliable transportation required.
Demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic background of community college students.

Job Expectations:
To know and follow safe work practices.
To know and follow district policies, procedures, and guidelines.
To demonstrate sound judgment.
To meet work commitments.
To demonstrate effective work habits and attitudes.
To understand and maintain confidentiality.
To establish and maintain respectful and cooperative work relationships with faculty, staff, students, and the general public.
Title 8, USC, Section 1324-A requires verification of eligibility for employment in the United States.

Desirable Qualifications
Knowledge of college admissions, registration, or financial aid processes.
Experience in developing and/or implementing student support services and activities to assist low-income, first generation college, and/or disabled students.
Experience communicating college processes to students and parents both individually and in large groups.
Experience working in Federal TRIO programs or other related programs (i.e., EOPS, Puente, Gear Up, etc.).
Success in overcoming barriers similar to those of the students served by a Talent Search TRIO program.
Knowledge of the California K-12 public school system;
Knowledge of California systems of higher education (California Community Colleges, California State Universities, University of California, and private colleges & universities).
Demonstrated ability in Microsoft Office, Adobe Acrobat or other relevant software platforms.
Ability to communicate effectively in Spanish, both orally and in writing.
A. Applicants must complete the online application through To begin the application process, please visit the Napa Valley College website at and click the "Job Opportunities" link. All elements of the application, including supplemental questions, must be submitted in order for the application to be considered complete.

Internal applicants are still required to submit a complete application packet for this position. This includes submission of all required application materials.

B. Applicants must attach the following to complete the application process: (.pdf, .doc, .docx, .rtf, .bmp, .gif, .jpe, .jpeg, or .jpg files only)

A letter of interest, not to exceed two pages, that addresses how you meet the minimum and desirable qualifications for the position as outlined in this announcement.
Current comprehensive resume.
Legible copies of transcripts verifying college work, degrees, and conferral dates (official transcripts required on offer of employment).
Transcripts without the degrees and conferral dates will be deemed incomplete.
Please remove SSN or DOB if visible on transcripts.
Foreign Transcripts: Napa Valley College requires that individuals who have completed college or university course work at an institution in a country other than the United States must obtain a complete evaluation of foreign transcripts, degrees and other relevant documents. A foreign transcript evaluation is required any time foreign course work is used to meet minimum qualifications and/or salary placement, even if the foreign transcript has previously been accepted by a different college or university in the United States. Foreign transcripts must be evaluated by one of the organizations approved by the State of California, Commission on Teacher Credentialing. Please click here (Download PDF reader) for a list of approved organizations.

It is important that your application reflect all of your relevant education and experience. Please note that your resume does not take the place of completing the "Work Experience" section of the application. Applications will be rejected if no work experience is listed, or if other required application fields are missing or incomplete.

It is the applicant's responsibility to ensure that all required application materials are completed and properly uploaded into the system. Only complete applications will be forwarded to the selection committee for further review. An application is only considered complete if all items above are uploaded.

All required application materials must be submitted no later than 11:59 p.m. PST on the filing deadline. Please do not submit material not requested. Application materials submitted become the property of Napa Valley College and the Office of Human Resources cannot copy, return, or transfer material to other positions. Any expenses incurred in connection with the initial interview will be the responsibility of the candidate. The college will reimburse certain travel expenses associated with second interviews (if applicable), depending on distance of travel.

The District will not accept materials by e-mail, fax, or mail for this position.

SPECIAL ACCOMMODATIONS: If you are in need of special services or facilities due to a disability in order to apply or interview for this opening, please contact Human Resources.

Napa Valley College, an Equal Employment Opportunity Employer, maintains a drug-free workplace and requires that employees abide by that policy.

For more information, contact the Office of Human Resources:
(707) 256-7100

For technical support, contact NEOGOV at (855) 524-5627.