VISITOR SERVICES TEAM MEMBER (TEMPORARY)

University of Washington - Seattle, WA

Full-time | Part-time | Temporary
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. All of which has allowed the UW to be nationally recognized as a “Great College to Work For” for five consecutive years.

The New Burke Museum will open in fall 2019. Inside the museum, 15,000 square feet of new permanent exhibits explore topics including deep time, the natural world, the people and cultures of Washington State and cutting-edge science. Along with a brand new building and exhibits, the Burke has developed a re-imagined visitor experience centered on removing the barriers that have traditionally separated the public side of the museum (the exhibits) from its working side (the collections storerooms, labs, and other workspaces). Every visit to the New Burke is different because every day brings new work. In addition, because we are doing this work right out in the open, everyone can experience it and join in.

JOB SUMMARY:
The Burke Museum is seeking energetic, customer-service-oriented Visitor Services Team Members with a passion for interacting with the public to ensure a positive experience for all visitors to the museum. As a part of the Burke’s Visitor Experience department, this position gives those interested in museum careers valuable experience with all visitor-facing aspects of museum work including admissions, membership, store, exhibits and programs.

Visitor Services Team Members are often the first staff to engage with visitors and are responsible for ensuring clear and easy ticketing and entry processes, a welcoming orientation to the New Burke Experience, and opportunities for visitors to engage with the Burke more deeply by becoming a member or purchasing a memento in the museum store. Team members will receive ongoing training on customer service best practices, a thorough overview of the Burke’s collections and programs, and an introduction to the Burke’s approach to equity, inclusion, accessibility and decolonization.

Responsibilities include but are not limited to:
Admissions:
Welcome visitors and provide excellent customer service. Share information about daily happenings, exhibit highlights, and visitor amenities. Warmly orient visitors, assist with wayfinding, and answer questions about the museum and surrounding area.
Process admission, membership, and gift store transactions. Consistently and actively promote membership, working to meet individual and team membership sales goals.
Maintain galleries and lobby by cleaning glass, and picking up trash. Support the Admissions Coordinator and Manager in maintaining a clean and orderly admission desk, notifying Supervisor of any supply requests.
Maintain store stock and spaces in a neat and orderly fashion under guidance of Store Coordinator.
Count, tag and prepare inventory for the store as needed.
Assist with line management and ticket scanning.
Understand and effectively communicate all museum policies and practices as they apply to the Admissions Desk, membership, gallery access and all front of house matters.
Direct in-person and phone inquiries appropriately to other departments.

Additionally, some staff will serve in the following roles with the lists requirements and expectations:

Gallery/Door Monitors
Serve as front line of security and as eyes on the exhibits and entrances.
Ensure that food and drink are not taken into gallery spaces.
Provide basic interpretative assistance to gallery visitors.
Must be able to stand and walk for long periods.

Leads
Supervise Visitor Services staff in absence of (or to support) Coordinator or Manager.
Perform register opening and closing.
Intervene in difficult visitor interactions in a calm and professional manner.
All Gallery/Door Monitor tasks.

Birthday Party Staff
Facilitate paid Birthday Party experiences for children.
Set up and reset event rooms for Birthday Parties.
Provide basic interpretive assistance to gallery visitors.

REQUIREMENTS:
High School/GED AND one year of office clerical support experience OR equivalent education/experience

ADDITIONAL REQUIREMENTS:
Outgoing personality with excellent customer service experience, strong communication skills, and fluency in English required.
Ability to remain standing for extended periods of time and move equipment and furniture, lift up to 40 pounds regularly.
Experience working in museums, visitor services, or customer service and/or strong interest in natural history and culture preferred.

DESIRED QUALIFICATIONS:
Fluency in American Sign Language and/or languages other than English.
Cash handling and register experience.

:
This is a part-time, hourly position with shifts that include weekdays, some evenings, weekends, and holidays. Must be available to work Saturday, Sunday and holiday shifts. Schedules are variable and average 10-12 hours per week.

Application Process:
The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in environmental stewardship & sustainability, and committed to becoming climate neutral.

The University of Washington is an equal opportunity, affirmative action employer. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 / 206-543-6452 (tty) or dso@uw.edu.