Full Job Description
Qualification : Education,Minimum Bachelors degree or equivalent practical experience Required
Responsibility : Stakeholder,Business Management
Deliver on financial goals for the business.
Prepare and report process performance metrics to stakeholders.
Participate in management discussions (Governance discussion Management forums with customer).
Identify key cost drivers and ensure they are optimized.
Pro actively identify opportunities for additional business with customer.
Identify opportunities for growth and deliver on growth commitments (number of people).
Anticipate and plan for new business and get involved in hiring.
Share value addition and best practices across teams.
Adopt best practices from other processes,verticals etc.
Knowledge Management,Ensure SOPs are reviewed per the agreed frequency.
Maintain proper Cross Training plans.
Accredidate associates before moving a resource into production (both new joiner and exisitng associate).
Enncourage associates to use various material that are available in the intranet.
Review update and maintain VSMs,process maps atleast once an year.
Nominate associates for various domain related courses.
Maintain 3 tier coverage for all the activities.
Customer Relationship Management,Manage customer relationships through regular communication with clients through weekly,monthly reviews.
Discuss operational issues and Critical to Quality (CTQ) delivery issues with the customer.
Attend customer calls and meetings pro actively flag issues and prevent surprises.
Manage and resolve escalations and issues raised by customers.
Identify better ways to deliver anticipated customer needs or to deliver existing services that target customers value.
Analyze customer feedback at desired intervals and initiate ways to improve the score.
Process Improvements and Process Adherence,Ensure compliance to the set standards,norms in order to adhere to quality standards and other compliance norms.
Initiate and deliver on process improvement projects to improve process efficiencies.
roject Control Management and Review,Programdelivery,Drive team to achieve process SLAs,metrics productivity and quality targets within the established timelines.
Ensure proper documentation and knowledge transfer as per project plan and schedule.
Work with support functions to enable infrastructure support to team and ensure zero downtime.
Prepare for infrastructure and other growth related requirements.
Ensure resource utilization and scheduling of end to end work.
Plan for resources based on volume projection and current available head count and allocate responsibilities.
Effective forward planning in terms of process delivery people and client engagement.
People,Team,Provide guidance and mentorship to team.
Drive knowledge management and continuous up skilling of the team.
Conduct performance appraisals for team members.
Manage attrition through skip level meetings planning interventions engagement calendars.
Identify training needs for direct reports and ensure domain,developmental trainings needs are met.
Participate in organizational initiatives such as recruitment drives training programs etc.
Deliver communication received from senior management to the team members though town halls team meetings.
Must Have Skills
FLEXCUBE - Consumer Lending
Loan IQ - Syndication
Loan IQ - Loan Servicing
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Jul 24 2020
About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 194 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant.
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