Full Job Description
The Virginia Lottery, an independent state agency, is currently seeking a Responsible Gambling Coordinator to join its newly created Gaming Compliance Department.
The Responsible Gambling Coordinator will:
Develop, implement and maintain the evaluation of best practices regarding responsible gambling, problem gambling prevention and the voluntary exclusion program.
Develop and maintain a voluntary exclusion data base of all participants.
Work with and provide training to the appropriate judicial systems to ensure appropriate action is taken for exclusion violations.
Respond to subpoena requests for records and documentation.
Testify at hearings and recommend appropriate action.
Assist the sports betting and casino operators in developing community awareness of problem gambling.
Participate in collaborative public awareness campaigns for holiday periods and problem gambling awareness month.
Collaborate with appropriate state agencies and organizations such as the National Council on Problem Gambling, and the National Association of State and Provincial Lotteries to determine best practices.
Partner with marketing to ensure ethical and responsible marketing.
Participate and present at Problem Gambling Conferences.
Assist sports betting operators and casinos in the development and review of a strategic plan that includes polices, programs and procedures to address problem gambling.
Perform other duties as required or assigned.
The person selected for this position will have:
Bachelor’s Degree from an accredited 4-year college or university in public health or related field.
Minimum of three years of experience in the administration of a responsible gambling program.
Considerable knowledge of responsible gambling policies and procedures.
Ability to remain calm, tactful, respectable and unbiased.
Detailed oriented, organized, and able to provide accurate information.
Ability to effectively develop cross functional relationships.
Strong interpersonal skills and ability to communicate clearly, effectively and empathetically to the public.
Ability to handle confidential sensitive customer information.
Excellent writing skills.
Knowledge of the Microsoft Office Suite and databases.
Demonstrated ability to effectively deal with pressure and recover quickly from setbacks.
Extensive experience in program development, implementation with community buy-in.
Excellent conflict resolution skills.
Excellent strategic thinking skills.
A comparable amount of training and experience may be substituted for the minimum qualifications.
The selected candidate will be required to pass a background investigation and possess a valid Driver’s License. Minimum travel required.
Special Instructions to Applicants
The Virginia Lottery is an independent state agency, and as such all positions are exempt from the Virginia Personnel Act, as well as most Executive Branch human resources policies. The Virginia Lottery is a fun place to work and values diversity in the workforce. We offer a competitive salary and excellent benefits. The Virginia Lottery is an Equal Opportunity Employer.
Only online applications completed in their entirety will be accepted for this position.
The Virginia Lottery will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process. If any assistance is needed when applying online, please contact the Virginia Lottery’s Human Resources Department at (804) 692-7000.
Applications will be accepted until a suitable pool of candidates is received. After 5 business days, this position may be closed at any time.
Name Jennifer Taylor