Desktop Support Analyst

Kelly Services - Union, NJ3.9

30+ days agoTemporary
Kelly Services is hiring a Desktop Support Analyst for a 3 months contract in Union, NJ. For immediate consideration, please apply online and email your resume to kim.williams@kellyservices.com.

Desktop Support Analyst

Union, New Jersey

3 months contract

The candidate for the Desktop Support Analyst position will provide, under limited supervision, technical support of personal computers (Both Macs & PCs), printers, and servers in a network environment. This will include the delivery, installation and setup of such systems in the end-user community within our Union NJ office. This will include installation of approved software as well as the diagnostics of basic hardware and software problems encountered by the end-users.

Responsibilities:
Provide on-site & remote end-user desktop support in a mixed-OS environment (80/20 percent mix of Mac OS/Windows)
Troubleshoot hardware, software, Wireless, WAN, and LAN issues
Work with external vendors to resolve hardware and software issues
Deploy and maintain computers, servers, virtual machines, phones, video conference, & mobile devices
Build, maintain, & image new hardware and replace or upgrade legacy hardware
Test new software and operating systems for compatibility
Research and recommend new technologies and solutions
Document support processes and troubleshooting procedures for hardware and software
Work with end-users to develop an understanding of the needs and uses
Collaborate with other team members to resolve complex issues through training and support
Keep management aware of changes within the office
Ability to prioritize projects and support issues

Required Skills:
1-3 years’ experience in IT related field, preferably in e-commerce/internet/retail
Bachelor’s degree or equivalent experience
Extensive experience with Mac OS X (10.10 to current)
Strong experience with Windows 10 (Preferred)
Strong desktop hardware experience (Windows, Mac, laptops, peripherals)
Experience with Google Apps for Business
Experience with Device Management Software (SCCM/JAMF Pro)
Experience with Video Conference (LifeSize) and VOIP (Shoretel) solutions
Understanding of TCP/IP networking.
Understanding of Active Directory
Comfortable with the command line (Bash, Powershell, SQL, etc)
Strong oral and written communication skills.
Strong customer service skills
Works well in a team environment
Able to adapt and to be assertive in a fast paced constantly changing environment
Detail oriented
Ability to work independently

As a Kelly employee, you’ll have access to world-class perks, including:

Kelly-sponsored Affordable Care Act health care coverage available to eligible employees
Group insurance options*
Service bonus plan
Holiday pay plan
Weekly electronic pay options
Online training campus that provides more than 3,000 free courses to help improve and develop skills
Exclusive online employee community
Employee assistance program available at no cost
Corporate discounts
Transportation Spending Accounts
Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services.

Why Kelly®?
With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high- visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™ companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent: people like you.

Last year we found 8,000 opportunities for IT professionals. Let us help advance your career today.

About Kelly Services®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.