Customer Service Associate

Abram's Nation - Pittsburgh, PA (30+ days ago)


Position Summary:

The Customer Service position is the front line position in “the company”. The customer service role is responsible for answering the sales calls and emails, as well as proactively following up on leads.

Position Details/Key Accountabilities:

Organization

Follows Estimate to Sales/Work Order Processes. Tracks all leads and estimates for follow-up. Keeps accurate documentation on customers and tracks all requests for credit application with VP of Operations.

Customer Service

Consistent and timely follow through on sales orders and communication to customers. Always maintaining a positive, helpful, and courteous attitude when dealing with current customers and potential leads via social media, phone call, emails and website contacts.

· Feedback from Vice President and Customer Service Manager

· Feedback from Customers

· Facebook analytics

Sales

Use leads from texting campaign, website contacts, social media and phone calls to follow up on estimates and potential sales.

Communication

Takes responsibility for communicating progress, issues, concerns regarding estimates, in a timely and professional manner. This includes communicating with production manager to assure lead times are able to be met. Will communicate using all available means as to not hinder customer service and on-time delivery.

Teamwork

Partners with all “Company” staff to generate and implement ideas that promote the health and growth of “Company”. Builds trust, cooperation, and commitment to achieving mutual goals. Confronts issues as necessary.

Dependability

Consistently acts upon instructions from supervisor and uses good judgment in situations requiring independent decision-making. Adheres to the “Company” attendance policy.

Initiative

Is self-motivated and demonstrates ability to fulfill job requirements. Proactively seeks ways to make internal processes effective & efficient with approval/follow-up from Vice President.

Personal Conduct and Appearance

Conducts oneself in a positive and professional manner. Adheres to the Employee Handbook Code of Conduct.

Skills and Attributes

Academic/Technical Qualifications

· General Business degree or equivalent

Knowledge and Experience

· QuickBooks

· Microsoft Office

· Online research

· Data Entry

· Ability to multi-task

· Detail oriented

· Typing – 35+ WPM

Communication Skills

· Discreet & tactful communication with entire company team, professional consultants, customers, vendors and suppliers.

· Ability to follow directions and communicate understanding

Attitudes and Behavior

· Ability to work well in teams, pleasant/helpful/ optimistic

· Ability to adhere to “Company” policies & procedures

Physical Requirements

· Work is performed in a normal office setting with minimal exposure to health or safety hazards; substantial time is spent working on a computer

· Lifting ≤ 50 LBS

Job Type: Part-time

Salary: $12.00 to $15.00 /hour

Experience:

  • Customer Service: 1 year (Required)

Education:

  • Associate (Preferred)

Location:

  • Pittsburgh, PA (Preferred)

Language:

  • English (Required)
  • Spanish (Preferred)

Work environment:

  • Office

Communication method(s) used:

  • Email
  • Phone
  • Chat