The Customer Service position is the front line position in “the company”. The customer service role is responsible for answering the sales calls and emails, as well as proactively following up on leads.
Position Details/Key Accountabilities:
Follows Estimate to Sales/Work Order Processes. Tracks all leads and estimates for follow-up. Keeps accurate documentation on customers and tracks all requests for credit application with VP of Operations.
Consistent and timely follow through on sales orders and communication to customers. Always maintaining a positive, helpful, and courteous attitude when dealing with current customers and potential leads via social media, phone call, emails and website contacts.
· Feedback from Vice President and Customer Service Manager
· Feedback from Customers
· Facebook analytics
Use leads from texting campaign, website contacts, social media and phone calls to follow up on estimates and potential sales.
Takes responsibility for communicating progress, issues, concerns regarding estimates, in a timely and professional manner. This includes communicating with production manager to assure lead times are able to be met. Will communicate using all available means as to not hinder customer service and on-time delivery.
Partners with all “Company” staff to generate and implement ideas that promote the health and growth of “Company”. Builds trust, cooperation, and commitment to achieving mutual goals. Confronts issues as necessary.
Consistently acts upon instructions from supervisor and uses good judgment in situations requiring independent decision-making. Adheres to the “Company” attendance policy.
Is self-motivated and demonstrates ability to fulfill job requirements. Proactively seeks ways to make internal processes effective & efficient with approval/follow-up from Vice President.
Personal Conduct and Appearance
Conducts oneself in a positive and professional manner. Adheres to the Employee Handbook Code of Conduct.
Skills and Attributes
· General Business degree or equivalent
Knowledge and Experience
· Microsoft Office
· Online research
· Data Entry
· Ability to multi-task
· Detail oriented
· Typing – 35+ WPM
· Discreet & tactful communication with entire company team, professional consultants, customers, vendors and suppliers.
· Ability to follow directions and communicate understanding
Attitudes and Behavior
· Ability to work well in teams, pleasant/helpful/ optimistic
· Ability to adhere to “Company” policies & procedures
· Work is performed in a normal office setting with minimal exposure to health or safety hazards; substantial time is spent working on a computer
· Lifting ≤ 50 LBS
Job Type: Part-time
Salary: $12.00 to $15.00 /hour
Communication method(s) used: