QA Culture & Training Manager


Job Summary

The Training and Development Manager is responsible for determining the scope, cost, and timeline of training projects; delivering training projects; and negotiating vendor contracts. He/She manages relationships with multiple customers while interacting with senior leadership and driving strategy through the development, implementation, and evaluation of training. This position collaborates with cross-functional groups and management levels to accomplish project goals.

The Training and Development Manager oversees learning program development to ensure learning is developed in line with program scope and deliverables. He/She writes requests for proposals that define the current and target business situations to request recommended solutions, timelines, and pricing from vendors. This position oversees and manages the development team (e.g., Training & Development Project Supervisors, interns, employees on special assignments, etc.) to maintain quality control and ensure customers’ expectations are met. The Training and Development Manager analyzes the identified needs and assesses budgets and resources to develop effective solutions for the customer. This position creates evaluation plans to measure the impact of training and set guidelines for business impact and risk assessment evaluations.

Other Duties

Possesses ability to generate simple reports using basic functions in software.
Manages the relationships between SMEs and vendors to facilitate project progression.
Reviews and approves global design solutions to verify identified performance objectives meet project sponsors’ requirements.
Researches the customers’ concerns to determine if their need can be addressed through training or if a process change is a more appropriate solution.
Reviews and analyzes vendor proposals to determine the viability of the proposed solutions given the analysis of the current business state, the desired business state, and the steps recommended in order to achieve the desired business outcomes.
Coordinates train the trainer classes to disseminate facilitators’ materials and coordinate logistics for successful deployment.
Provides on-going support and maintenance for training programs to remain in adherence with regulatory and compliance changes.
Balances multiple projects and deployment schedules to meet stakeholder goals and expectations.
Coaches others and provides on-going feedback and support to improve performance.
Preferred Competencies

Identifies current and future needs of the customer or business; understands how business needs dictate the projects requirements, project direction, business objectives, and resource allocation; makes recommendations on the solutions-design phase of the project.
Tracks expenditures against financial targets; describes impact of areas budget on organizational financial plan.
Analyzes various sources of information to assess need and determine appropriate intervention(s); identifies scope of intervention and creates blended learning solutions; designs and deploys product testing; identifies and designs appropriate evaluation tools to measure training effectiveness provides suggestions toward updating and improving content.
Identifies cultural issues that may impact business needs or customer solutions; applies cultural sensitivity when interacting with others outside ones own geography; leverages cultural awareness to address challenges when operating across different geographical areas; stays current on global and cultural trends.
Uses multiple strategies to persuade others; identifies and removes barriers to agreements; wins concessions effectively; provides input into future negotiation processes or strategies.
Develops project management plans and leads the implementation for moderately complex and medium duration projects as well as basic programs; defines most of the initiatives project needs and cross-functional roles/responsibilities throughout the project life cycle; develops recommendations on best way to fulfill the project requirements given the current project and organizational dynamics; overcomes basic organizational resistance to cross-functional demands; demonstrates ability to successfully apply the project management discipline and remains current on project management practices and tools.
Defines business requirements for projects and/or processes; develops and validates components of routine projects, programs, or processes; ensures components meet design specifications; identifies root causes of typical development problems; pilot tests prototypes.
Demonstrates a broad understanding of UPS and vendor business needs and goals; reviews and recommends appropriate vendors based on business needs to internal stakeholders; provides input into the creation of vendor contracts or agreements; communicates expectations to vendors.

Master’s degree - Preferred

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law