Manager, Procurement

Cardinal Innovations Healthcare Solutions - Charlotte, NC3.0

Full-timeEstimated: $83,000 - $120,000 a year
About Cardinal Innovations:
We are a Managed Care Organization (MCO) serving people and families with diagnoses in intellectual or developmental disabilities, mental health, or substance use disorders (IDD/MH/SUD). Through our network of contracted providers, the members and families we serve receive the care and coverage they need. We pioneered a community-based method of managing unique health needs. This delivers measurable outcomes that we use to better serve you. Our efforts have an impact on people’s lives because we believe in what we do and we care for the people we serve. We don’t just arrange coverage and process payments. Our teams empower members and families to lead their best lives.

Primary Purpose of Position:
As a direct report to the Director of Procurement, the Manager of Procurement functions in a supportive role to senior management, working toward the collective goal of defining Cardinal Innovation’s partnerships and contracting strategy and for assisting the Contract Procurement and Monitor unit of the Transformation Office (TO). The TO is a newly formed, centralized unit that will support and coordinate the organization’s strategic initiatives associated with serving its members as a fully integrated Specialty Health Plan (NC BH/IDD Tailored Plan). This position plays an integral part in negotiations that advance Cardinal Innovation’s operational capabilities within NC Medicaid Transformation. In addition to the Contract Procurement and Monitoring group, the TO is comprised of the Strategic Planning, Lean Six Sigma Process Management, Project Management Office (PMO), and the Integration groups.

The Manager of Procurement will be accountable for utilizing best practices and initiatives that while implementing strategic sourcing strategies best practices for indirect spend categories, including, but not limited to: professional services, travel, corporate services and support, print, finance, etc. that support aggressive improvements in vendor quality, total cost effectiveness, enhanced service levels, improved coordination, delivery, pricing, lead-times, payment, and risk compliance

While the primary focus of this role is on sourcing and procurement, this is a cross-functional role that will require the successful candidate to be able to contribute as both an individual and a strong leader that can influence peers across the organization. The ideal candidate is a self-starter who can draw on their extensive background and knowledge to deliver high-quality, high-value strategic sourcing and procurement to the organization.

Responsibilities and Duties:
Strategic Sourcing and Process Improvements

Maintain deep knowledge of products and markets to stay current with best practices, new vendors, market trends, and drive lower total cost of ownership while ensuring quality and time requirements are maintained.
Consistently provide high-level of service by establishing and clearly communicating mutual expectations, developing and understanding of organizational needs and demonstrating competency and consistency in meeting commitments.
Contribute to the category handbook which includes details of all sub-category strategies and vendor markets.
Assist in implementation of sourcing policies and procedures; assist in training the organization on the critical functions for procurement.
Contribute to measuring success, including savings, innovation related to process improvements, improved delivery and simplified processes.
Assess the Category, Conduct Market Analysis and develop the sourcing strategy

With little instruction, collaborate with key stakeholders to develop annual category management plan that incorporates the stakeholder’s strategy, goals, challenges, constraints and objectives with a 1 – 3-year time horizon, while considering all factors which might influence categories (i.e. economics / vendor financials, alternative technologies / AI, competitors, digitization, cost drivers, etc.); key outputs include but not limited to spend breakdown, strategic souring pipeline, process improvements, vendor rationalizations, targeted reviews, sourcing levers, etc.
Perform total cost of ownership evaluations, vendor-market research from internal and external sources and conduct pricing audits, and impact analysis for the pursuit of continuous cost improvement opportunities, i.e. cost savings, cost avoidance, demand management, and vendor rationalization
Conduct the Sourcing Process, Negotiate and Select

Develop sourcing event negotiation approach, assist stakeholders in creating organizational requirements and complex RFP proposal documents (technical, contractual, schedule and cost), leading stakeholders through objective evaluations and drive analysis of proposal responses/overall evaluation of vendors.
Negotiate contracts utilizing best practices to ensure the organization receives the best possible prices, terms and conditions to gain a competitive advantage vs peer group companies.
Identify and escalate risks and issues.
Vendor Management and Reporting

Collaborate with internal data analytic teams to design and build procurement dashboards and analytical reports to be used to influence stakeholders and provide updates to senior management on vendor landscape, spend, vendor performance and contract growth opportunities.
Conduct data analysis of spend categories, RFP results and post-negotiation optimization, value analysis on costs and vendor quotes.
Provide industry benchmarks to assist in a Zero-Based Accounting Budgeting process.
Measure the performance of vendors to enable continuous improvement; including referencing preestablished standard SLAs and KPIs.
Assist in the resolution of services issues throughout the lifecycle of the contract.

Knowledge, Skills and Abilities:
Excellent strategic sourcing knowledge (market expertise in categories mentioned, development of Total Cost of Ownership models, sourcing-negotiation and contracting strategies, risk and vendor management); ability to review contract language for financial, and legal impact and to ensure compliance with State and Federal regulations.
Ability to distill critical legal issues, compliance concerns, risks and other complex organizational issues to a level that their stakeholders can understand to enable effective decision-making.
A change agent demonstrating persistence and resilience in the face of multiple challenges and an ever-changing environment.
Self-starter with a start-up mentality, capable of working autonomously across multiple strategic sourcing events.
Highly effective at leading and managing negotiations resulting in a win/win conclusion. Exercise exceptional persuasion skills in dealing with divergent opinions to successfully achieve objectives.
High level of attention to detail.
Exceptional strategic thinking skills, conceptual, analytical and problem-solving skills.
Exceptional communicator with highly developed influencing skills and a track record of successful client relationship development.
Business and Financial acumen.
Knowledge of Procure-to-Pay systems.
Proven talent management and development skills.
Demonstrated sound judgment and flexibility in managing complex issues.
Ability to engage with people at all levels of the organization, including senior leadership.
Exceptional verbal and written communication skills.
Start-up mentality; creative, fearless and constantly striving to be best-in-class.

Required Training and Education:
Bachelor’s Degree required; MBA or MHA is ideal.
Minimum of 5-7 years of experience in sourcing for various Indirect Procurement Categories.
4+ years of experience in healthcare administration, healthcare delivery or a related field is preferred.
4+ years of experience in procurement management within the Healthcare setting is preferred.
Certified Purchasing Manager (CPM) or a Certified Professional in Supply Management (CPSM) is a plus.
Excellent technical skills (Microsoft Project, PowerPoint, Word, Excel, Access, Visio).

Working Conditions:
This is an office-based position, which primarily occurs during normal business hours; however, additional hours (evening/weekends) may be required for special projects and in order to meet short deadlines. Minimal travel to other in-state Cardinal offices will be required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities