Full Job Description
The Service Manager is responsible for providing a variety of services to assist in the renovation of a property in preparation for it to be sold. Services may range from quality control assessments, repair or replacement of incomplete or unforeseen issues that arise during the sale of the home, to assisting with an in-progress renovation. This role is responsible for supervising a team of field technicians.
Perform all trades applicable for the renovation of the property, including carpentry, drywall, electrical, flooring, kitchen and bath remodeling, painting, plumbing, windows and doors, appliance replacement or repair. Install various residential systems when necessary.
Travel throughout assigned region on a daily basis.
Partner with and manage vendors. Identify how repair items will be handled (internal and external) and dispatch accordingly. As work is completed, vendor to submit invoice/photographs. Once all items are complete, email invoices and/or photos to the repair team.
Identify and address quality of replacement or repair issues with appliances, carpentry, drywall, electrical, flooring, kitchen and bath remodeling, painting, plumbing, windows and doors.
Ensure construction projects adhere to the set building regulations, codes and Offerpad quality standards.
Engage in all forms of hard labor necessary for the completion of the renovation project.
Supervise and offer apprentice to new and all field technicians. Work closely with team when necessary.
Clean and maintain the different tools used on the construction site.
Hire, coach, develop and manage performance of all team members. Ensure Offerpad values are adhered to and consistently demonstrated.
High School Diploma or equivalent.
2+ years of hands-on field experience in real estate property maintenance, general handyman, rehabilitation and/or home warranty work.
General understanding of masonry, electrical, mechanical, painting, drywall, flooring, and carpentry.
Ability to work with basic mathematical concept.
Working knowledge of codes, municipal by-laws, inspection procedures.
Must possess a valid driver’s license, an insurable driving record and access to own motor vehicle.
Required Tools include (but not limited to): tool box, hammer, tape measure, screw driver set, standard wrench set, plier set, channel lock pliers, two-foot level, pipe wrench, crescent wrench, drills, and drill bits. These tools will not be provided by the Company and will be necessary to perform the job duties.
Excellent communication (oral and written) skills.
Ability to take initiative and work independently to establish and manage work priorities, activities and timelines to achieve results.
Exhibits sound judgment and swift decision-making skills. Exhibit strong attention to detail.
Applicable certifications, such as Mechanical, Electrical, HVAC and Environmental.
General contracting licenses.
Why Work with Offerpad?
It’s simple: We’re here to help. We help people by providing the best way to buy and sell a home. Period. If you’re passionate about helping people, too, in an environment where every day matters, where you’ll thrive on innovation, collaboration and recognition for your inspiring ideas and be rewarded for your results, then welcome home to Offerpad!
We're a fast-growing, fast-moving, compassionate customer-obsessed team of like-minded business disruptors who are continually challenging and changing the way traditional real estate works. We’re all about homes, not houses. Since 2015, we’ve grown from an entrepreneurial upstart in three markets to an industry-leading technology innovator with more than 500 happy humans working together to help customers in 900+ cities and towns across the country. As we continue to grow and expand, our goal remains the same: Make the process as seamless and stress-less as possible to help them move freely and enjoy the best customer experience available.
While we work hard to serve our customers – we have a 95% customer satisfaction rating and 84 Net Promoter Score - we also work hard at taking care of one another. We’re family here, we work hard but we have a lot of fun. Our culture is one of inclusivity and support, one that values results, nourishes creativity and relishes - and rewards - each other’s success.
If home is where your heart is and making people happy is your passion, we welcome you to join our team of intrepid innovators, technology gurus, real estate experts and all-around great people at Offerpad! Check our current job postings below to see everything we have to offer!
Offerpad can offer you:
The opportunity to make a difference in a fast-growing, startup environment
Strong, collaborative team culture
Benefits, including medical, dental and vision coverage, 401(k)
Mileage reimbursement (where applicable for role)
11 paid holidays a year