Digital Experience Designer - Digital Innovation and Consumer Experience (DICE) Group

833 Chestnut Street - Philadelphia, PA4.0

30+ days ago
PRIMARY FUNCTION :
This is a creative design position that requires imaginative thinking around designing, developing, and/or implementing enhanced physical and digital user experience solutions to meet consumer/customer needs in a challenging and rewarding healthcare environment. The Digital Experience Designer helps transform Jefferson’s digital experience offering. Uses the collaborative design approach to develop and implement innovative digital solutions with a focus on customer/consumer experience. Also, uses the prototyping and iterative design process to solve consumer/customer needs. Designs for digital and physical experience environments with a focus on healthcare innovation. Helps develop progressive standards for user experience design

OTHER FUNCTIONS AND COMPETENCIES:
Works with multidisciplinary teams through research, synthesis, idea generation, design, and testing of new digital offerings.
Prototypes rapidly in physical and digital mediums (both low and high fidelity prototyping) to test and validate design concepts.
Effectively manages client-specific projects throughout the lifecycle, including developing schedules, timelines, resource allocation, monitoring project progress, and project documentation.
Helps facilitate stakeholder/client workshops to build process/journey maps.

ESSENTIAL FUNCTIONS:
Develops solutions that align with the digital experience strategy for consumer/customer experience needs of the organization.
Works closely with patients, students, physicians, employees, faculty, researchers, donors and other clinicians to translate their needs into applicable solutions.
Designs, develops, and executes primary and secondary research in an academic and healthcare environment to identify behaviors and needs.
Translates behaviors and needs into insights that lead to implementation of real world healthcare experiences.
Measures the impact of the designed experiences to continuously evolve digital experience strategy.
Creates and standardizes digital assets that define baseline experience standards.
Interacts with co-workers, visitors, and other staff consistent with the iSCORE values of Jefferson.

EDUCATIONAL/TRAINING REQUIREMENTS :
Bachelors’ degree in Information Science or related field Required.
Master’s degree in Human Centered Design preferred.

EXPERIENCE REQUIREMENTS :
At least 2 years of design experience. E xperience in human-centered design preferred.
Proficiency in ethnographic studies, design research methodologies, and frameworks. Previous experience in healthcare, a plus. Previous experience in web and app interface design, a plus
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ADDITIONAL INFORMATION :
Demonstrated ability using the human-centered design process.
Candidates with advanced skills in digital and physical prototyping will be preferred.
Superior knowledge of Adobe Creative Suite.

Jefferson Health delivers state-of-the-art healthcare services to patients throughout the Delaware Valley and southern New Jersey. Jefferson (Philadelphia University + Thomas Jefferson University) provides more than 7,800 students from nearly 40 states and 40 countries with 21 st century professional education. We have 30,000 employees.
Jefferson Health , with 14 hospitals (three are Magnet-designated by the ANCC for nursing excellence) and 50+ outpatient and urgent care locations, offers a broad range of primary and complex, highly specialized care that touches the lives of more than four million patients annually . This year, U.S. News & World Report has ranked Thomas Jefferson University Hospital as the 16 th best hospital in the nation, and among the nation’s best in 11 specialties. Jefferson Health also includes the NCI-designated Sidney Kimmel Cancer Center; it is one of only 69 such centers in the nation.
Thomas Jefferson University, nationally recognized for advancing groundbreaking developments in healthcare education and research, recently combined with Philadelphia University, internationally known for architecture, design, engineering, textiles and more. Jefferson (Philadelphia University + Thomas Jefferson University) has nine colleges and three schools dedicated to interprofessional and transdisciplinary approaches to learning that offer a vibrant and expandable platform for professional education. Through this unique model, we are preparing our students for current and yet-to-be-imagined careers.

As an employer, the Jefferson Enterprise maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.
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