- Customer Service
- Leadership Experience
- Office Experience
- Supervising Experience
FLSA Status: Exempt
Months Per Year:
Hours Per Week: 37.5
Seattle University seeks a dynamic and experienced leader for the position of University Registrar to join our community.
The University Registrar actively contributes to comprehensive strategic enrollment and student success efforts, providing thought leadership as the University continues to develop innovative programs and approaches to meet the changing needs of traditional and adult learners. The University Registrar leads the team responsible for effectively managing all aspects of academic records and student registration processes, establishes a strong customer service ethos and promotes the effective use of technology and operational excellence.
Reporting to the Vice President for Enrollment Management, the University Registrar is responsible for managing all functions of the Office of the Registrar including the integrity of student academic records, the student registration processes, student records (grade and enrollment reporting), and degree completion verification.
The University Registrar serves in a key role with Information Technology Services in regard to data governance and data stewardship, brings appropriate technology advances to the work of the department and division, coordinates import of records from the customer relationship management system and maintains critical systems including the student information system, document imaging, course and classroom scheduling, and catalog maintenance.
The University Registrar serves on key campus-wide task forces and councils as the University considers how best to serve the needs of prospective students, current students and alumni.
This role leads a team of 11 staff members and is responsible for providing strong leadership and overseeing the professional operation of the office, including compliance with governmental regulations and institutional policies, effective budget management, enrollment reporting, accreditation reporting and audits, and outstanding customer service.
This position works collaboratively with the academic leadership of the university in developing, maintaining, and effectively communicating academic policies and in addressing issues related to student academic records and student data integrity.
The University Registrar works creatively and collaboratively to maximize the use of physical facilities in course scheduling, and works collegially with colleges/schools in scheduling courses and assigning classroom space.
Providing other support and assistance as required to the Vice President for Enrollment Management. Perform other tasks and functions as assigned.
Other Function 1: Supervise the operational functions of the Office of the Registrar including, but not limited to, paper-based and electronic academic record maintenance, transcript and diploma production, course maintenance and scheduling, registration practices, student planning and degree audit, degree requirement and catalog maintenance, policy and forms maintenance, student-friendly transfer credit evaluation, student graduation processing and commencement activities, budget management, government regulation compliance, student information system governance, and, in collaboration with the Director of Student Financial Services, provide oversight of the one-stop customer service experience. (40%)
Other Function 2: Provide thought leadership to the division and university with regard to processes and systems-related investments to meet critical campus needs including student record management, systematic and ad hoc reporting, registration, course and classroom scheduling, student success initiatives, web and phone systems and customer service best practices through service on campus-wide committees and in professional associations and in partnership with campus and higher education colleagues. (20%)
Other Function 3: Hire, train, supervise, evaluate performance and provide professional development opportunities to Office of the Registrar staff. (25%)
Other Function 4: In conjunction with University Counsel, provide university-wide guidance on the Family Educational Rights and Privacy Act (FERPA) to faculty and staff. (5%)
Other Function 5: NCAA Rules Compliance: The University Registrar shall adhere to all applicable rules and regulations of the NCAA, any athletics conference Seattle University may join, and other established bodies that govern or oversee intercollegiate athletics. In the event the Registrar becomes aware, or has reasonable cause to believe, that violations of these organizations' constitutions, bylaws, rules or regulations may have taken place, the Registrar shall promptly report the same to the Assistant Athletic Director for Compliance and Rules Education at the University. The Registrar shall cooperate fully and completely with any investigation of any alleged violation, whether such investigation is conducted by the University, NCAA or any other duly authorized agency or individual.
Bylaw 11.1.1 Standards of Honesty and Sportsmanship. It is our commitment that all Athletics personnel shall act with honesty and sportsmanship at all time. In addition, each member of Athletics shall represent the honor and dignity of fair play and the generally recognized high standards associated with wholesome competitive sports.
Bylaw 11.2.1 Responsibility for Violations for NCAA Regulations. Per stipulation of this rule, institutional staff members who are found in violation of NCAA regulations shall be subjected to disciplinary or corrective actions as set forth in the provisions of the NCAA enforcement procedures, whether such violations occurred at the certifying institution or during previous employment at another member institution.
Bylaw 11.2.2 Athletically Related Income - All Athletics personnel are required to provide a written detailed account annually for all athletically related income and benefits from sources outside the institution. The reporting form for this accounting will be distributed annually through the President's office. (10%)
Master’s degree and seven years of progressive responsibility within a Registrar's Office including five years of supervisory experience as an associate or assistant registrar, or related field or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
Demonstrated skills as an empowering supervisor and team builder, developing a strong shared vision.
Experience in leading change in higher education that achieves institutional goals.
Creative and innovative thinking and problem solving.
Demonstrated leadership experience in a university setting.
Strong communication, active listening, organizational and planning skills.
Demonstrated commitment to excellence and professional comportment.
Exemplary customer service skills and commitment to mentor others in such skills.
Demonstrated ability to work collaboratively and professionally with peers, senior leaders, key campus partners, and Office of the Registrar staff in achieving goals.
Strong technical and analytical skills, including the ability to review processes and utilize data to recommend policy and process improvements.
Strong interpersonal skills, professional integrity, and a sense of humor.
Demonstrated ability to navigate complex organizations.
Prior experience with student information systems and web-based applications.
All candidates must show a demonstrated commitment to diversity and the university's mission, vision, and values.
All positions at Seattle University require a criminal history background check.
Experience as an associate registrar or registrar.
Strong experience with the Ellucian Colleague Student Information System, as well as experience with course scheduling software, document imaging software and customer relationship management software.
Experience in other areas of enrollment management is also highly valued.
Seattle University, founded in 1891, is a Jesuit Catholic university located on 50 acres in Seattle's Capitol Hill neighborhood. More than 7,400 students are enrolled in undergraduate and graduate programs within nine schools and colleges. U.S. News and World Report's "Best Colleges 2017" ranks Seattle University 8th in the West among universities that offer a full range of masters and undergraduate programs. Seattle University is an equal opportunity employer.
In support of its pursuit of academic and scholarly excellence, Seattle University is committed to creating a diverse community of students, faculty and staff that is dedicated to the fundamental principles of equal opportunity and treatment in education and employment regardless of age, color, disability, gender identity, national origin, political ideology, race, religion, sex, sexual orientation, or veteran status. The university encourages applications from, and nominations of, individuals whose differing backgrounds, beliefs, ideas and life experiences will further enrich the diversity of its educational community.
Applicants are also strongly encouraged to attach an electronic cover letter and resume when applying. Persons who need assistance with the recruitment process may contact the Office of Human Resources at: 206-296-5870. Job postings are open until filled, unless otherwise specified.