Patient Care Coordinator

Hearing Solutions Center - Charlotte, NC (30+ days ago)


Independent audiology practice seeks full-time Patient Care Coordinator. The hours for this position are as follows: Monday & Wednesday 8:30am-5:00pm, Tuesday & Thursday 9:00am-6:30pm, Friday 8:30am-12:30pm.

Company:

Hearing Solution Center is a private hearing healthcare practice. We work to empower our patients with unhurried education, expert counsel and transformative solutions to improve both their hearing and quality of life.

Position:

The Patient Care Coordinator is the first point of contact for patients at the practice. Ideal candidate is a reliable & detail oriented individual who learns quickly, works well with others and is friendly. This position requires flexibility with both the duties and the ability to multi-task and complete assigned tasks with interruptions. Excellent customer service and interpersonal skills, including strong written and verbal communication skills, are required. Responsibilities include, but are not limited to:

  • Scheduling & confirming patient appointments, check-ups and physician referrals.
  • Managing phone calls, checking messages, returning missed calls, changing greeting when necessary.
  • Checking patients in & out of appointments
  • Working directly with insurance companies to determine patient specific coverage and understanding current HIPAA laws
  • Insurance billing
  • Data entry & record keeping
  • Troubleshooting minor hearing aid issues
  • Collecting and recording payments

Preferred Qualifications:

  • Prior experience in a hearing healthcare environment
  • Interest in marketing

Required Qualifications:

  • 2 year degree preferred
  • Strong interest in patient care and hearing health
  • At least one year front office experience
  • Knowledge of Microsoft Office
  • Experience billing insurance

Benefits:

  • 12 days of PTO and 6 paid holidays

Job Type: Full-time

Salary: $14.00 to $15.00 /hour

Experience:

  • office: 2 years (Required)