A healthcare team member who performs designated clerical duties at the unit level relating to communication, updating and organization of information. Responsible for reporting pertinent information to the immediate supervisor and responding to inquiries and requests from staff, physicians, families, other departments/disciplines, etc.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
1. Technical: Supports work of the department by performing clerical and secretarial tasks.
a. Compiles paperwork and inputs specified computer data related to admission, discharge, transfer or expiration of a patient.
b. Maintains patient records per hospital policy and reviews for completeness as needed throughout treatment (e.g. prior to surgery, transfer, and discharge).
c. Obtains and files results from lab, radiology, physician office, etc., as needed.
d. Files and prepares paperwork as directed by supervisor.
e. Prints schedules, reports, and patient data as requested.
2. Communication: Supports work of the department by facilitating transfer of information.
a. Answers and directs all phone calls; takes messages as needed.
b. Greets all persons coming to nurses’ station, answers inquiries, offers direction and assistance, takes and relays messages, run errands.
c. Exchanges information with other units/departments, physician offices, etc., as requested.
d. Relays patient/family requests to appropriate unit staff.
e. Initiates phone calls, pages, and codes as directed.
f. Uses appropriate means to communicate with other unit staff (Vocera, overhead paging, etc.)
g. Confirms and communicates scheduling of procedures/therapeutic services.
3. Finance: Supports department by posting charges.
a. Completes appropriate requisitions/computer entries for consults, diagnostic tests, and therapeutic services for patients and coordinates appointments with respective departments.
b. Inputs data for patient charges.
c. Maintains unit supplies and orders same using online requisition system (e.g. Lawson) or other approved process.
4. Development: Maintains and updates current knowledge.
a. Conducts all duties within legal boundaries of position and according to hospital policy and procedures.
b. Works with supervisor to identify learning needs and takes actions to address these needs.
c. Attends hospital sponsored training programs as required by the department.
d. Meets all mandatory obligations
5. Organizational knowledge: Works effectively within and between departments.
a. Participates on intra/inter-departmental teams and committees, communicating unit knowledge as appropriate.
b. Provides department/unit with information and knowledge acquired during team and committee participation.
c. Demonstrates a constructive approach during all interactions.
d. Serves as a unit resource within areas of responsibility
6. Department/Unit Specific Functions and Duties a. Completes other tasks within realm of position as assigned.
High School Diploma or equivalent work experience
Completion of unit clerk course preferred