Loan Verification Specialist

Soaren Management LLC - Las Vegas, NV4.3

Full-time
SOAREN MANAGEMENT - WHO WE ARE
Soaren Management provides customer-centric alternative lending solutions in consumer and commercial markets via proprietary underwriting and loan management systems. With multiple verticals in the financial services industry, Soaren excels in customized portfolio management, software development, customer service telecommunications, automated application processing, and asset recovery.

To translate the corporate speech, we help lenders service short-term loans for people who most likely wouldn’t be able to access financing through traditional lenders. Our commitment to our team ensures value and service to our ever-growing client base through retaining people-centric, diverse, and forward-thinking talent. Soaren Management believes our success flows directly from our employees. Our employees are at the heart of our success. That’s where you come in.

ROLE OF THE POSITION

As a loan verification specialist (LVS) you will authenticate information provided for the purposes of funding consumer, short-term personal loans.

Responsibilities include, but are not limited to, working in a team environment to meet daily loan funding sales goals, initiating contact, and following up with sales leads while providing exceptional customer service.

As a loan verification specialist (LVS) your student-mentality will be utilized through active learning, where you will be fully engaged and thoughtful about on-going sales & compliance training topics.

Your ability to use both negative and positive appraisal from your superior to your advantage is critical. In the same token, you will also teach by instructing/informing your loan clients in topics such as APR and principal. Superior time management and attendance are very desirable—as such they will be rewarded. Your talents include strengths in your speech clarity, oral expression, oral comprehension, reasoning, and perceptual speed.

ALSO REQUIRED: Ability to have fun in a family environment, share, and show persistence through tenacity is a must!!

Must possess working knowledge of exceptional customer and personal service principals. Must have a sense of urgency to satisfy qualified clients lending desires. Must ensure company funding quotas are met and/or exceeded.

You will engage in daily work activities such as:
Selling and influencing others
Documenting/notating account information
Resolving conflicts & negotiating with others
Obtaining confidential information
Communicating with your supervisors and peers in a positive fashion
Evaluating information to determine compliance with standards
Superior technology orientation preferred as you will be toggling between various programs in a fluid manner:

EPIC Loan Management Software
Multiple browser windows
Cloud-based phone system
Banking accounts third party verification system
Document management software
Search engines
Office instant messenger
Strong typing skills will be utilized.

The number one skill required is mindful listening in which you will communicate using concentration, gestures of your engagement, feedback, deferred judgement, and appropriate response techniques. You will fully concentrate, understand, respond, and then remember what is being communicated. In this role you will display an excellent command of the English language for articulating loan terms, payment schedules, and overcoming objections verbally through phone interactions.

COMMITMENT TO OUR TALENT

Soaren Management believes our success flows directly from our employees. Our employees are at the heart of our success. As such, it's in our best interest to provide all the support they need to succeed and thrive. For that reason, Soaren Management is expanding its search for fresh talent and developing our current talent. Our commitment to our team ensures value and service to our ever-growing customer base through hiring and growing our people-centric, diverse, and forward-thinking talent.

OUR BENEFITS

Competitive hourly wage
Room for advancement, expansion in progress, we promote from within!
top-rated medical/dental/vision/life insurance/AD&D
Generous bonuses paid per every qualifying pay period (2 weeks)
Excellent work-life balance
Flexible shifts offered (6 to 7 shifts available)
Generous PTO accrues weekly (after first 90 days)
Challenging but attainable sales targets
Perfect attendance incentive paid per every qualifying pay period (2 weeks)
Frequently served free snacks like donuts, fresh fruit trays, and pizza for entire office!
FREE COFFEE
Easy parking

Minimum Qualifications:
HS/GED completed with at least six (6) months of relevant and recent call center customer service, call center sales, or call center technical support or financial accounts/loan processing or clerkship, lending, sales administration, personal banking, or teller required.

Qualification Equivalency:
High School diploma or GED completion required. However, an equivalent of experience and education is acceptable in lieu of completed education and is calculated as followed:

Combination of incomplete High School/General Education Diploma plus two (2) years of call center customer service, call center sales, or call center technical support or financial accounts/loan processing or clerkship, lending, sales administration, personal banking, teller required.
Finalists are subject to a background investigation after a conditional offer of employment is made.

Preferred Qualifications:
Two (2) or more years of call center sales/call center customer service. Or two (2) years or more of personal consumer loan/financial accounts sales/coordination/processing.

Bi-lingual.

Application Details:
Please submit a resume and the phone number to your direct supervisor of your last 3 jobs. Past employments presented will be verified.

EEO Policy

Soaren Management, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Minimum Qualifications:

HS/GED completed with at least 6 months of relevant and recent call center customer service, call center sales, or call center technical support or financial accounts/loan processing or clerkship, lending, sales administration, personal banking, teller required.
High School diploma or GED completion required. However, an equivalent of experience and education is acceptable in lieu of completed education and is calculated as followed:

Combination of incomplete High School/General Education Diploma plus 2 years of call center customer service, call center sales, or call center technical support or financial accounts/loan processing or clerkship, lending, sales administration, personal banking, teller required.
Finalists are subject to a background investigation after a conditional offer employment is made.

Preferred Qualifications:
Two (2) or more years of call center sales/call center customer service, or technical support. Or two (2) years or more of personal consumer loan/financial accounts sales/coordination/processing.