Customer Service Representative

International Paper - Savannah, GA

Full-time
What if you were given the opportunity and responsibility to make a difference? It is time to embrace your Infinite Possibilities. This is your opportunity to be part of International Paper, a Fortune 500 company and global leader in paper and packaging products. IP is known for our commitment to the environment and to cutting-edge technology. We have spent more than 100 years creating new ideas, and we are looking for people who can collaborate to help us build on our history, while creating future success. We are committed to attracting, preparing, promoting and supporting our teams. At International Paper, you control your destiny. We offer benefits, challenges, global opportunities and total rewards. When we say Infinite Possibilities, we mean it.

We currently have an opening for a Customer Service Representative at our Savannah Container plant.

The Customer Service Representative’s role is to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships and support effective manufacturing and shipping operations.

Key Accountabilities include but are not limited to:
Providing excellent customer service through timely and accurate customer communications.
Accurately entering customer orders into order entry system.
Accurately entering and maintaining the customer order fulfillment system utilizing Microsoft Word, Excel, and other computer processing and spreadsheet applications for more complex accounts.
Responding & resolving customer inquiries and requests, trouble-shoot problems, recommend remedial actions and settle accounts payable issues.
Initiate entry of customer complaints into the Tracking Incidents & Credits System (TICS).
Producing estimates and quotations for customers insuring required item information is obtained from multiple sources.
Coordinating warehouse inventory, reorder and ship quantities based on established parameters.
Working with production staff and utilize KIWI system to achieve on time customer deliveries.
Monitoring the order process to ensure that customer deliveries are made according to commitments and within forecast allocation.
Working with sales staff to ensure accurate and timely customer communications.
Preparing clear, concise reports, documentation, and routine customer correspondence both internally and externally under the guidance of supervision and seasoned team members.

Knowledge and Experience:
Bachelor’s degree preferred.
Proficient with Microsoft Office, Witron & KIWI knowledge preferred.
Excellent phone etiquette and courteous, professional verbal & written communication and customer relationship/service.
The ability to perform math functions including working with fractions, manipulating and recording figures to provide accurate quantities, estimating and quotations.
The ability to multi-task and prioritize work effectively.
Entry level and up to 5 years of customer service/relations experience.
Basic understanding of manufacturing processes preferred.

Key competencies required include:
Customer Focus
Action Oriented
Integrity and Trust
Perseverance
Composure

International Paper offers a competitive salary and an excellent benefits package that includes medical, dental, disability, life and accident insurance, vacation as well as a 401(k) plan and retirement savings account. This is a great opportunity to start a career with a dynamic and proven manufacturer in the packaging industry.

To express interest, apply online at www.internationalpaper.com.

International Paper is an Equal Opportunity Employer - Minorities/Females/Individuals with Disabilities/Veterans.